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Did Humax Fix your Freeview Retune Fault?

Did Humax Fix your Freeview Retune Fault?

By: Peter Chubb | October 6, 2009 | 13 Comments

The recent Freeview Retune fault has seen set-top boxes throughout the UK knocked out, but Humax claims to have sorted out the problem. Angry Freeview box owners were left enraged after they retuned their boxes, only to find a blank screen staring at them.

The Mirror spoke to Humax yesterday; they asked what Freeview owners need to do with their digital boxes. However, Humax just said that they have fixed any problems that customers had with their boxes, we no conformation on that.

Some of the complaints that came in from customers were that they lost almost all of their channels, some even paid for an engineer to come at look at their aerial. If this is true, then Humax have done great job in getting their boxes working again.

Let us know if you were affected by the Freeview Retune, and have Humax fixed the problem.

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  • Luke

    I have not been able to receive most BBC channels on my Human PVR9300T since the retune. I did a normal retune on the 30th. There is no information obviously available on the Humax website. After nearly 20 mins waiting on the phone to customer support I was told to restore the box to default settings. I’ll try this when I get home.

  • Bernard

    Have tried (nearly) everything to get my Humax PVR-9200T to behave properly. Soon after switch-on, it refuses to respond to the hand control and stalls on the one channel selected. Switch off, pause, and then switch on restores functionality – but only for a couple of minutes; it then mis-behaves again. What’s to be done?

  • Tom

    I have precisely the same problem as Bernard with my PVR-9200T. I have reset the box to default settings, checked that the software is the latest version and done several retunes since last week – but nothing makes any difference. This morning on switching on the TV it was showing BBC1 while the box front display said Channel 4 – this was channel being viewed last night when the TV was switched off !

  • Rob

    I have a Humax LGB 17DTTV. Since retuning most ITV channels plus channels 4 & 5 are unobtainable. Tonight it’s even worse; any selected channel with enough signal strength displays for a few seconds then goes blank (or sometimes changes to a totally different channel!). Thank goodness analogue still works.
    Their website is no help. What should I do? I’ve tried switching off at the mains – something that has worked for problems in the past.

  • Rob

    Update – which should help anyone else in the same situation: I selected system reset to default. It did that then retuned and all is now as it should be. In fact the number of channels is greater and they are all working, for the first time ever.

  • Brian from Hull

    I was having a problem with my Humax PVR 9200T not finding ITV3, ITV4 and some other channel after the retune. I have just reset to default settings as Rob suggested and all the channels are back. Hope it works for you.

  • m lambert

    on retuning my PVR-9200T bbc channels have gone walkabout
    bbc1 has gone to channel 801
    bbc2 to ” 802
    bbc news to ” 812

    what a shambles
    is ther a way to set the channels back to the original no
    I need help

    by the way my set has got a lot slower, just like previous comments
    margaret

  • bryan

    i am a humax dealer and they are refusing to accept there is a fault with their pvr box*S even though i have 7 which need attention- i have e mailed them -and spoken on the phone when i could get through which is not very often
    they now have 7 boxes on the way back
    bryan

  • Rob

    I received a graded PVR-9200T just last week direct from Humax. After spending all weekend trying to get it to work right, it kept freezing on one channel or would not stop when you want it to after rewind or fast forward. The epg froze up and it wouldnt do anything. I phoned Humax today to let them know and found a recorded message as soon as the phone was answered saying Humax is aware of problems such as this with various models and a software upgrade will be available soon to correct this. If I had been told about this before I ordered it I would not have bought it. As I said to them, I dont want to wait till an upgrade is ready,I need one that works now so I have requested a refund.

  • David

    Ive had loads of problems with my PVR box since the switch over. Spoke to Humax and they say they are aware of the problem and that its a software fault not an hardware fault. No need to return the box, they say that they will automatically send out a fix. However they originally said by the end of November and its still not sorted.
    It appears to be a shambles at the moment.

  • Simon

    What David said 11 weeks ago is still the case. Promised firmware update is yet to appear and forums are full of people in a similar boat. I believe this problem needs to be publicly recognised (Watch Dog or similar) as these PVR's are not fit for purpose.

  • Chris Chatfield

    My PVR-9200T is now so unreliable, that I have had to stop using it. Luckily, I have a Sony HXD 860 which is working fine.
    I suggest we all make sure that nobody buys a new Humax product and write to Which? about this woeful lack of customer support from Humax.

  • Pete

    My Humax PVR 9200T won't come on at all, I've switched it off at the back then back on again but I can't even get a picture, there's just a blue screen. I've had this problem once before when it froze but when I switched it off at the back then on again it worked ok, I've had nothing but problems since I bought the 9200T and wouldn't recomend this model to anyone, I don't know if they have sorted out these problems with their new boxes, has anyone had the same problem as I have.?