T-Mobile Sidekick Outage: Are you still affected?
Filed under: Cell Phone Information, Cell Phones | By: Alan Ng
Posted on: October 5, 2009 | 98 Comments
It has been reported that there are still a great deal of T-Mobile Sidekick owners who are suffering the effects of a data outage over the weekend, which surely must be a very frustrating experience.
It was only two weeks ago that we reported on a similar outage occuring for BlackBerry users, but it looks as if T-Mobile has jumped on the bandwagon.
Over at BGR, they are stating that T-Mobile Sidekick users are only able to make calls and send texts at the moment, meaning that email, contacts and IM are still unavailable.
Are the problems mentioned above still affecting you in your area? Leave us a comment below.
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Yes I am still having problems! I have not had data service since on my sidekick since early friday. This sucks!
Same here!
Same. It’s so frustrating not being able to access my contacts. I’m in college most of the people I talk to I have no idea what their numbers are. Every text I get I have to call the person so I know who it is. The last customer service person I talked to said service would appear gradually starting tonight.
this is bull. i cant accsess nothing… ugh f****n tmobile
If you did your research, you would find that this outage and the blackberry outage can be traced back to one company… MS.
I used to work for T-mobile and the way the sidekicks are setup is kinda ridiculous.
TIP #1: DO NOT LET YOUR SIDEKICK DIE!!! YOU WILL LOSE ALL YOUR DATA UNTIL DATA SERVICES ARE RESTORED.
TIP #2: DO NOT CALL CUSTOMER CARE!!!!!! THEY WILL MAKE YOUR DATA/INFORMATION GET DELETED BY DOING A MASTER RESET ON THE DEVICE. THIS IS A TROUBLESHOOTING FLOW THEY MUST FOLLOW. YOU WILL NOT GET YOUR INFO BACK UNTIL DATA SERVICES ARE RESTORED.
yes i’m still affected. to everyone else: CALL 611! yell at them how it’s ruining your life. they’ll credit your account. i got one month free sidekick unlimited ($19.99). it’s worth it. IF you are staying with t-mobile.
i don’t know if i can. because they promised me that things would be back to normal this morning. and i still have all the same issues i had since early friday.
Yeah im still unable to see an data, losing my contacts is the absolue worst, but customer care were sweet and did give me a 35 dollar credit. That’s nice and everything but id rather just have a working phone.
Internet is working sporadically - you won’t see the 3 dots but at lesast I can access GMail, Facebook, etc..
Still can’t get an updated time on my phone without a manual update, no contacts, no IM, no TMAIL… ridiculous that this is now on day 4, and they told me to call back after the outage was done to ask for a refund, because I love to waste more of my time.
still having problems here in Irving, Texas. No contacts, IM, email, and internet is patchy. Was able to get a credit to my bill though.
I have been suffering with the data loss since thursday morning! I am new to Tmboile and the whole reason I got it was JUST for the sk 09 i got the SK last month on the 13th so i have less than a month with the fone…. I have read ALLL the horror stories u could possibly imagine BEFORE i got the fone [ call me crazy ] but i still think its a pretty cool fone i love it… now i dont understand WHYYYYY people are calling CC to yell at them! Do realize that these people [even though they do work for the company] probably have nooo idea what is going on. I do think that the 5 day outage [as i am still w.o data today MONDAY] is a little ridiculous how could the DANGER TECHS let this happen?? Shouldnt they have all the networks safe from these things happening?? SKs are owned by Millions of people and to have this happen is a little irresponsible…Hope the network goes up soon! i miss my fully functional SK!
i agree.
i get calling cc to just ask a question about the problem but to totally yell at them is just dumb.
yes, my sidekick has been messing up for about a week now. i can only send/receive texts sometimes. no contacts, no email, no internet.
Still having problems with mine.