Sony speaks on PS3 Firmware 3.01 issues

No problems here, and I don’t know anyone that’s had any problems, either with 3,0 or 3.01

Seems like a vocal minority making about of noise. Perhaps their consoles had failed of natural and are making out it’s a firmware problem to try and pressure Sony into fixing it for free.

THe problem is, consoles are bought by kids, and they don’t have the sensibilities of adults.

@Mark stfu if it didn’t effect you. I got the 40gig and the 80gig systems. Firmware 3.0 did nothing to effect me but 3.01 crashed them both I was playing Madden online on the 40gig then it froze I restarted it then it would not read any discs at all.So I’m like wtf? I then tried the 8ogig and it said I had to update it so I did, the next thing you know I hear this god awful sound coming from my system as I’m playing Need for Speed Shift. It then freezes too. This is the catch, I got Need For Speed from my girl because she knew I was mad about my Ps3 crashing. LOl! Sony needs to fix these systems for free release a new firmware update ASAP.

before you say that there are only a couple of consumers that are in dilemna right now because of the recent firmware update. log on at playstation blog.com…

Yes, yes and yes. Since installing 3.0 (and subsequently, 3.01), my 40GB PS3 has been unable to read Blu-Ray games or movies; regular DVDs and games installed directly to the HD work fine.

The claims that this is all a coincidence is damage control by Sony – my console had worked flawlessly until the updated firmware was installed.

One of the feat ures of 3.0 was to load Blu-Ray data faster. I suspect that older hardware, such as mine, is unable to handle the faster speeds – much like an older CD drive is often unable to read CD-Rs that were burned at speeds > 16X. In fact, it was not uncommon to see firmware updates for older CD drives to allow them to read discs burned at faster speeds.

My preference would be for Sony to own up to it and release another update with a new option allowing for faster BR reads that could be disabled for older units.

And I’m an adult, thank you very much, who happens to write software for a living.

Sony , ” YOU LIE ”

My PS3 bricked the BD drive the moment I did the latest update.

This is now the second time this happened and Sony claimed it was a hardware failure then as they do now so i sent my PS3 back for them to re-format the system and send it back as before.

Sony, ” YOU LIE”

Sony ,”YOU LIE”

My PS3 forced update bricked the BD drive the moment I did the latest update. Everything else worked.

This is now the second time this update has bricked my PS3. Sony claimed it was a hardware failure then as they do now so I sent my PS3 back for them to re-format the system and send it back to me as before.

Sony,”YOU LIE”

I am sick and tired of these updates, sick and tired of spending $150 to get it fixed. I could now have had the PS3 slim on top of my old ps3. This sounds like a ploy to increase sales/revenue just as Microsoft have done with the XBOX360 failures.

NO MORE UPDATES THAT BRICK!!!!

Where are the consumer complaint groups and the class action lawsuits against the thieves and liars of Sony?

Sony “YOU LIE”

here is another thing.. after installing 3.01 the games that i paid and downloaded online wont run anymore. i activated the system (also included in the recent update) still not recognized. i called sony and was told that i have to buy it again. this is beginning to look like a scam…or is sony now being run by mediocre employees…again according to a playstation blogger the ps3circleofdeath. com will be on air october 5th 2009. sign up so that media will eventually expose this and more consumers will be educated. something has to be done.

Me too, i’m freezed about what i am reading, so Sony says that they don’t have the folk o… your update is clear so how can be possible that thousands of people are telling the sames problems whit this upgrade!!!!!!!!!! How!!!!!!!!!!

This is long winded but PLEASE PLEASE read on..it will HELP YOU ALL!!
My PS3 packed up working properly after the 3.01 update (not reading Blue-rays or games). It’s a 40GB and only 22 months old, but of course out of warranty because of age. I called SONY and spoke to an arrogant unhelpful agent who basically wanted to grab £130 as quick as he could from me for a replacement and refused to acknowledge the widespread problems reported by PS3 owners…apparently I’m the only customer in the UK to complain..yeah right!! SONY state “It’s a hardware problem clearly”. This is without even looking at my PS3..mighty impressive!!
Anyways I contact “GAME” where I bought it from and reported the problem to them. I basically used the “Sale Of Goods Act 1979″ as my line of complaint! see link http://www.direct.gov.uk/en/Governmentcitizensandrights/Yourrightsandresponsibilities/DG_10015892?cids=Google_PPC&cre=Government_Citizens_Rights
This is a VERY VERY strong piece of legislation that works and protects buyers!!
Basically you state that he PS3 was not “Fit for purpose” and not “Durable”. A £300 machine should last longer than 22 months, i.e. 4-6 years average. By law, when you buy an item you enter a “contract” with the shop you bought it from. When an item is out of warranty, don’t complain to the manufacturer i.e. SONY, complain to the shop you bought it from as they sold it to you. They can argue with SONY themselves because it was supplied to them by SONY. (continued)

When the goods break and are expected to last a long time i.e. high value electricals (PS3′s XBOX 360′s), the goods therefore “Do not conform to contract” i.e. the contract you have with the shop when you bought it. No store can argue with it as it the law, and as a consumer the sale of goods act 1979 is there to protect you “The Consumer” for events like this! As long as you are reasonable and ask for repair in the first instance they cannot refuse and it’s down to them to pay. If they cannot repair it then they are obliged to offer a replacement or refund. They must also do it causing the least amount of inconvenience to you.
“GAME” have taken my PS3 away to a workshop, had it for 5 days and hey presto it’s fixed and working now. And guess what SONY, it was down to a glitch with the latest firmware update 3.01!!!! SONY ARE LIARS but this is the only way us PS3 owners can sort this problem out. It’s long winded but saves you stress and hassle and having to pay £130 or worse still £250 for a new one!
Please please all of you that have had this problem complain to the shop you bought it from using the “Sale of goods act”. It genuinely works!!! Good Luck!!

Thanks for the useful feedback Tony!

Same happened to me. BD drive bricked immediately after the update. If Sony continues not to acknowledge the problem, they’ve lost a lifelong customer here….

good for you guys in UK…were in deep trouble here in US…that is why a class action lawsuit is the alternative or dont buy ps3 anymore…

a recent news article re this issue… and sony admitted their error…http://www.homemediamagazine.com/playstation/some-ps3-owners-say-firmware-killed-their-blu-ray-17198.
so next time Mr. Mark be respectful to others; if youre not sick, do not laugh at or insult those that are sick.

A SCEA spokeswoman said she was not aware of the problem, while Patrick Seybold, SCEA senior director of corporate communications and social media, posted in a PS3 Web site blog that the company was aware of “isolated issues” with the 3.0 firmware update.
“Rest assured that we are looking into the matter and will provide an update here as soon as possible,” he wrote. “We apologize for any inconvenience, as it’s our mission to deliver the best consumer experience on all PlayStation platforms.”

the isolated issues he talks about art that uncharted was freezing so they fixed uncharted their PS3 exclusive game but left the rest of us that still have problems hanging that was what 3.01 was and that is what completely killed my ps3. 3.0 i could at least start a game of madden before it froze now it wont even read and discs after i updated to 3.01 and they want me to pay 150 to fix what they f’d up. Unbelievable.

i updated to 3.01 yesterday and it is messed up. Half of my friends appear without an avatar and without a last sign in time, even if they are online it says they are not. I havn’t checked if the games work but most people seem to be complaining that games and dvds aren’t working. is it true that we have to pay £140 to get it fixed if its out of warranty?

800+++ postings is no isolated issue!

Sony needs to own up to breaking hundreds of PS3′s with many of it’s updates and start offering some sort of legitimate responses and solutions other than pay us $150 to fix a problem the we caused to your equipment .

The canned responses such as “it’s your fault your hardware is faulty ” or’ It’s a coincidence” are total unacceptable.

Come on Sony this has been going on for days now!

I have been all over the forums, the blogs, the tweets looking at all this about v3.01. Son’s PS3 just recently got the “YLOD”, forked out the $150, sent to Sony and reeived a refurbished with v3.0. My kids unable to play any games due to “freezing”. Saw v3.01 and the fix on “stability”. Updated and still the problem exists. Tomorrow is Saturday and I look forward to my “discussion” about this issue with tech support. At least I still have the 90-day warranty on this system.

Just updated my PS3 with the firmware V3.01, BD Drive has now stopped working. Phoned Sony and was told that it was a hardware issue and has nothing to do with the firmware update. Sony have offered an out of waranty replacement. This is a very poor customer support. I’ve told Sony to forget there offer as I would be more interested in spending my money on an XBOX

First time poster here, and I would have to agree, after 3.00/3.01, my system (60GB) would not read any blue ray discs, but would read DVDs. I swapped for a like for like laser, hard drive, and updated to newest firmware to no avail.
I called Sony USA, and was that lady **bleep**y, she didnt know what to do, and all she said was send money.

I am clearly disappointed in Sony, this is the 2nd product that i have of theirs malfunctioning, first it was a Sony Bravia.
But at least they had a good will service. Sony Playstation department is just unprofessional, ignorant, and does not know how to keep good customer relations.

You’d think they’d realize it’s a lot cheaper to keep existing customers than to gain new ones. Now they’ve just lost thousands. Don’t worry, due to word of mouth, this number will increase greatly.

True, other version of the system may be unaffected, or not everyone may be affected, but the fact that there were a good number of reported cases due to this upgrade, they should really do something about it. On the same token just because theres only a couple of thousand poeple reporthing this issue, it does not mean thats the number. There can be many others out there that just does not post. I was not going to post anything, but i figured the community needed more people to speak up.

On another note, if anyone is curious please do an individual search, per version of the firmware and see if they find the same amount of disk read errors and unable to startup errors.

the ps3circleofdeath.com is operational…posted my story hoping that the media wil pick up these websites….

Just that it is written, had a phone conversation with PS in Switzerland just now. I have the PS1, PS2 and PSP as well as various other products from Sony! My PS3 died after the 3.01 update (not able to read any discs, opened it, cleaned the lense and all of the console, restored the PS3 system, database, basically did all I could). I knew from the beginning that there was nothing in for me as I bought my PS3 80 gig (motorstorm bundle) in the US but I wanted to hear it from them. I still had hopes, after all Sony is somehow multinational… Basically, she said that they couldn\’t do anything, not even receive the PS for repair! They insist that it is not the FW but cannot deny that it is strange that it happens to various users worldwide simultaniously after the FW update. However they have received an internal letter stating that it has nothing to do with the FW. She basically told me that I could throw my PS3 away. Hearing this from a multinational company somehow disturbes me, taking into consideration that the console cost me around USD 500.- and died on me after an enforced FW update only 22 months after I bought it is just unacceptable. I will also join the DB on ps3circleofdeath and will write a letter to a Swiss consumer-protection magazine. Although this does not help me a bit, I sure hope it is an eyeopener for some consumers out there and that eventually something will happen. Theres only one thing left to say, F**k!

sony is not responding to these complains…i suggested to the other bloggers instead of just sending our stories on these websites that we also send a copy to US and UK based tv networks. the cost of each ps3 is not a joke…if sony’s response is to fix it for 150 us dollars, i believe this is a scam. i barely use my ps3 and only after the 3.0 update it started to fail. we also have a wii that is mostly played by my 6 yr old daughter and still works. again, please send copies of your remarks/complains to the media, this is one way to alert consumers and current ps3 owners not to update to 3.0

Hi All,
** Fix for bricked Bluray drive below **

My 60GB PS3 worked fine after the 3.0 update but the very next day when I did the 3.01 update the BD drive packed up. It would not play any PS3 games, BD movies or PS2 games from the BD drive and the system would lockup if I attempted to. Audio CD’s and PS1 game disks worked fine. PS3 Games on the HDD worked fine.I called Sony and they gave me the pay AU$250 bull. They also suggested formatting the HDD to see if it fixed the problem. I was sceptical, but I got a new HDD, formatted it and everything worked as before. I was however unable to backup the old HDD as the PS3 would throw an error saying unable to backup the drive. I therefore suspect that firmware 3.01 botched up something and corrupted the HDD.

If you have this problem do the following:
1) As HDD backup does not work, copy everything of value (Save games, music, PS1 saves, etc) to an external media. Do not copy game data and downloaded games. This is a tedious process if you have lot of stuff.
2) Format the PS3 HDD
3) Copy all your data back into the PS3 HDD
4) Download any purchased content again from the Playstation Store in ‘My Downloads’

Thats it! Have fun.

Cheers,

Rajiv

All i can say is SOAB, WTF Sony?! I just got my PS3 (60GB) back from being repaired a month ago. The laser went out and it wouldnt read blue ray disks, which is more or less normal for hardware this old with this much use.

So there I am reunited with my beloved console after close to a month in the shop, everything is 100%. less than a week later 3.01 comes out, I didnt install right away as I wasnt playing on the network. after about an hour of playing FEAR2 (with NO problems) I decide LBP online sounded good, I updated, then I cried as I realized my PS3 became a fancy paperweight.

what no longer works . . .
Blue Ray drive
DVD audio
PS HOME (although other PSN games do work)
PS Store has loading issues (times out)
No longer have use of the XMB from game/browser/ or even while playing music

like I said, fancy paperweight.

MAYBE it will be fixed in another update (assuming Sony can pull its head out of microsofts ass . . .

this is the latest news a class action lawsuit

http://www.courthousenews.com/2009/10/05/Sony_Software_Update_Crashes_PS3_Class_Says.htm

this was filed in the west coast, i know another group in the east coast in talk with famous lawfirm….sony’s arrogance must stop….ps3 is not just a cheap toy that you can toss in the garbage…this equipment is more than 300 dollars and the consumers expects a reliable product…ok like sony said that it is a hardware issue…. sony admitted that the component installed are not comparable to its cost…i know some friends that saved their hardearned money to buy the ps3 and with just one update its all gone….how frustrating!

i posted the link at playstation blog….but it was blocked….bloggers were not able to see my post….

Thanks for the updates Nelson

Since the update my PS3 Slim freezes Little Big Planet for a few seconds while playing but then resumes the game and I have games that the system no longer reads the disc. It is very frustrating and annoying.

My PS3 60g, would not play blue ray/games,immediately after the update,it was working fine 5mins before.I phoned the help line,they first suggested hardware,then system format.I read that this will not revert the os to earlier working bios.So im stuck with a useless machine my kids cant play on/ I cant watch HiDef movies on.Im going to get a cheap blue ray player and a Nintendo Wii for the kids.The PS3 is 22mnths old,Im not forking out for repairs or the new flat PS3(which has no media server function I hear).Ill stick to my PC for games from now on.
Thanks for your comments.

I just updated my PS3 that I barely use and now the thing wont read any discs I put in….I did a quick search and found this….I really hope Sony does something to fix this….. fast!

Actually, I am a 34 year old and my PS3 stopped working the second I downloaded the firmware 3.0 update and 3.01 did not fix it. BluRay games and movies do not work. PS2 and DVD’s work.

Next time, think before you post.

I have a 500gb in my ps3. I have to format it. It was 40gb to 500gb but my 40gb is fine but the 500gb has to be format have the 3.01 when I download it it work fine for from when it come out to 10/9/09. I was so f***ing pis* off I lost game info pic music movies. SO i have to back up my 40gb then and put it on the 500gb for the 3er time.1st time was to get 500gb up,2st was to try to get it to work,3er is to move stuff back on 500gb. “if” i get back online my psn is yerdsa.

I installed the 3.01 Firmware update last night. It instantly bricked the drive leaving it unable to recognise and kind of disc inserted.

Ive just got off the phone to Sony, they want £99 to collect and repair the console. When I mentioned the fact that the fault occurred immediately after the update and it seems to be a common problem they became very defensive and read out some kind of script in defence.

It seems strange that so many people would experience the same problem instantaneously following the update.
If the update does cause problems in some instances Sony would be financially be responsible for it, the cost of which could be massive. Much easier and cheaper to deny it.

Cover up.

Just got off the phone to the retailer that I originally bought my PS3 from 2 years ago, quoted ‘Sale of Goods Act’ and complained that the console was ‘not durable for reasonable use’..

Result ? Free repair. Hopefully this wont happen again.

Sony or rather $ony is so out of touch these days with consumers– there’s a blog online called Sony Kills Its Brand and a music video by an XBox 360 fan singing how Sony ruined their brand with the PS3. By the way I’m a Wii user (never owned a PS1 or PS2 but would have liked to — only game consoles I’ve owned are N64 and now the Wii but would have liked the PS2 however, would never get the PS3. Sony used to have high quality but now their products fall apart after you buy them and since they went into the entertainment business they push DRM in their electronics products to prevent customers from using their products the way they want to use them. They now oppose fair use. I used to own a Sony Walkman cassette tape player, and my family had a big screen Sony TV (before the days of HD TVs) and a Sony Surround System — not anymore. We don’t buy from Sony anymore. My dad had a Sony VAIO PC laptop not anymore now he uses another laptop with the name Eureka on it.

Ways Sony has killed their brand include:

1) Sony BMG selling audio CDs with root-kits infecting their customers computers.
2) Setting up fake blogs that are pro Sony (pretending to be not affiliated with Sony) instead of engaging customers anytime there is bad news about Sony the company tries to stop it from spreading and it then spreads twice as fast.
3) Stopping your customers from using your products the way they want to legitimately use them.

Big companies are very dependent on customers to be successful but Sony has been in the news for all the wrong reasons (the root-kit fiasco for Sony BG CDs also led to a class action lawsuit against Sony just as the new problems with the PS3 firmware updates have sparked lawsuits against the company.

I use Apple Macs and now use iPods. I would have gotten a PS2 if I bought a console during the last generation but didn’t. I was into PC gaming at that time. The lyrics to the song below “Sony Kills its Brand” by Doc Adams — and the song itself also by Doc Adams are by an XBox 360 fanboy but highlight the problems of the PS3.

Blu Ray has too much DRM for me and is too costly. Will never work with Linux PCs and Apple’s Steve Jobs called it a bag of hurt last October (2008) because of licensing issues — I think the problems have been resolved since Apple has this year added a footnote to Blu Ray in iTunes About window box but aren’t upgrading Macs for Blu Ray because they want to sell HD films via iTunes. However, Jobs was right at the time he said it was a bag of hurt. As far as cost goes its not just about disc players but the media. The movie The Curious Case of Benjamin Button was released on DVD for like $15 while the Blu Ray was $25 — wanting to save money if I wanted that movie and had to choose between the two formats would choose the DVD. Besides there’s no major need to update from DVD to Blu Ray aside from higher picture quality and increased storage. VHS 2 DVD was huge as we switched from a physical medium using analog technology to a physical medium using digital technology.

Step 1 you make your console cost the most. You do this and proudly boast despite no good exclusive games make a bunch of ridiculous claims.

Then ignore our need to play online don’t make it fun like XBox Live use Blu Ray which I don’t need now your getting your ass kicked by the Wii (I actually use a Wii and its funny despite Sony thinking Wii is a novelty it is beating the PS3 along with XBox 360) Sony you went wrong with your PS3. I’ll just keep playing my 360 (or in my case my Wii). I hope this song helps you understand how you know how you killed your brand.

You said you know best except you didn’t (pass the test?) Sure I can surf the Net but I can’t find my gaming friends. Said Hal0 3 don’t worry you instead you offer KillZone 2 but KillZone 1 sucked before so what made you think we wanted more? Sony you went wrong with your PS3 I’ll just keep playing my 360 (Wii) I hope this song helps you understand how you know, how you killed your brand.

ps3circleofdeath.com – the place for bricked ps3 customers to band together!!

took couple extra days to get the site out with work and everything, but site is life with forums, submit your bricked ps3, and more live and up.

word is finally starting to get out about this problem!

I have a PS3 / 80 gb system that I absolutely baby. I have it set up by itself in a well ventilated area, I have a fan attached to it to keep it cool, and I clean out the system for dust on a regular basis. I probably play games on the system once or twice a month, and watch 10 – 15 hours of blu ray movies a month. My system was running perfectly under 3.0. I updated to 3.01 and 20 minutes later, it could not recognize blu ray movies, PS3 games, DVD’s, CD’s or PS2 games. I downloaded the firmware update again, this time via my PC onto a thumb drive, and reloaded the firmware via the safe mode. This resulted in no change. I have restored my system via safe mode, and then tried to reload the firmware update again, but there was no change. My blu ray drive is dead. I am well out of warranty at this point, and decided instead of spending 150 bucks to have sony fix my machine, I spent the 300 on a ps3 slim. I lose my backwards compatibility, but at least I can watch my blu ray movies and play my PS3 games again.

I’m not slamming on Sony, or some Xbox 360 fanboy. I am an extremely casual gamer who finds it hard to believe that there were so many failures after a firmware update, and according to sony there was no correlation. I don’t want a replacement machine, I would just like to see a fix for this issue, or at the very least an explaination on why there was such a high rate of failure.

I would love to say that I’m happy with my 2 year old ps3 console, but I’m not. Before the firmware 3.01 update, I was able to play games and watch blu-ray movies. After the update I played SR2 for about 15min and the game started to freeze. I decided to reboot the ps3 but guess what? Ps3 doesn’t recognize games or blu-ray movies. I hoped that sony would reply on this by publishing a new firmware update, but nooo. Instead of good customer care, those m’ther f’ckrs deny that they f’cked up more than 1000 ps3 consoles. I don’t even mention those people who don’t even know that the internet forums exist and just decide to send their ps3 console to thiefs that offer a repair for more than 200 $.

Hence I have made my decission. I will boycot sony for the rest of my life. No more sony tv’s, no more sony ericcson phones, no more sony car radios, no more thiefs in my life. Sons of a b’tches

Ever since updating to firware 3.01, I have been having intermittent Blu-Ray issues…i.e. having issues playing movies or my PS3 doesn’t recoganize blu-ray discs. It’s junk!! My PS3 worked fine prior to updating to the latest firmware. I have the 80GB MGS4 version. PS3 is in need of a PATCH!!!! to fix the PATCH!!!

For Christmas 2 years ago we paid almost $600 for our son’s PS3 80gb system and after the 3.01 upgrade the blue-ray disk drive stopped working. Funny thing is we decided on going with Sony PS3, because it had a blue-ray drive and now it won’t play any games (PS2, PS3) or DVDs. Sony Canada said it would cost $190.97 to fix it, but with no guaranty it won’t happen again. Anyone looking to purchase a gaming console should consider XBox or Wii. At least Microsoft admit when they are at fault and agree to fix the problem free.

Had my PS3 250gb slimline console for 1 week! Unbelievably, it is already exhibiting the problems described here. Problem particularly with “Uncharted”, console randomly turns itself off at various points in the game.Game freezes are also happening with various software titles. Looked forward to this purchase and am left feeling hugely disappointed.

yes , sony , i feel you are not going to ignore from this firmware issue for very much longer , remember v2.4 , pulled, dissatisfied ps3 owners numbers growing everyday , no coincedence here, that all owners having issuses after upadting latest firmware. yes , me included.stop being complacent /greedy and do the right thing by fixing issuses has soon has either by bug free 3.02 or free repairs to our consoles.

I agree with your comment. There are definitely more people out there with the problems that has not post here. I am also a victim of theh firmware 3.01 upgrade with exactly the same symptoms encountered having read through numerous forums. There is definitely an issue with 3.01 and older PS3 platforms. Sony need to acknowledge this and provide a free fix asap. I am posting as well to highlight to who widespread the problem is – including here in Australia.

That’s a good point, I guess not many people remember that. Sony’s claiming that 3.01 can’t be the cause of these ps3s failing, including mine, because “It’s not the firmware”. Then what the hell happened with 2.4? That seemed to cause all kinds of problems with peoples systems,was that not firmware? And did it not get pulled? I’m not saying I know for a fact that’s what caused mine to fail, because I don’t, but i do think it’s likely. My ps3 was working fine, typical freezing here and there, but that was it. I had 2.8, noticed the update, Downloaded and after that I ended up with a $500 ps2. Plays everything but ps3 discs and BR movies, If i wanted a ps2 I would’ve kept my old one. Sony needs to quit talking all this “It’s not the firmware” BS and admit they F’d up and fix the problem.

Can anybody confirm to any problems of ‘streaming’ movies from their ‘Windows Media Player 11 Media Sharing Server’ …can’t see any .MP4 movies anymore?

Never had this problem before, even reset the PS3 settings back to ‘default’ still doesn’t change anything??

Can play PSN store content etc?

i uploaded 3.01
and after that i could play a little a game i rented.
then the screen frozed, i tried to play other games but the ps3 wont read them, nor any other cd, dvd, etc.
it doesnt run the cd.
i had to sent it to be repaired, i have it back and i have to start doing my records all over again from the beginning, now i dont trust the update, and im affraid of renting new games like tekken 6 wich requires the update to run the game.
hope sony starts to listen to their clients before they get tired and go to the other consoles

Downloaded 3.01, was fine until I switched games then same problem. Doesn’t read and games, blu-rays or DVDs.

I have a 60gig launch version that’s long out of warranty, so I will have it repaired independantly for half the price. Although not until I’ve called Sony to see what they have to say.

I came home with Tekken 6 on October 27th. I got a message saying that I have to update my system when I put the disc in, so I pressed circle (only option there) and it went back to the main screen. It turns out that I HAD to update to play the new game. The disc icon disappeared (my game was still inside) and I tried taking it out and putting it back in, switching games, movies, music CDS, ps1 and ps2 games too. None of them work. I tried restoring default settings, turning on the auto disc start setting, accessing the game from playstation home and did a full format. It still did not work.

Now that is NOT a coincidence. I am not going to pay up $150 for a “required mistake”. I have a CECHE01 80GB Model that was $600 dollars at the time. My warranty is over and don’t expect me to be tempted to buy a slim ps3 because it is half the price of what i paid for mines. There are other people I know who has the same problem.

There are new games coming out and I’m not going to bother buying them if my ps3 can’t play discs. Can sony prove that it is not a result of the firmware update? Or is it that they don’t know what the problem is. I’m going to wait for a fixed update

I’d be interested to know if anbody is experiencing wireless issues on 60gb ps3′s. new ps3 slim works fine on all AP’s/router, sony kindly replaced 60gb ps3 but same results yet the old ps3 has worked for years. Only thing I can think that has changed recently is 3.01

ps3 60gb…i get random fault with games and blu ray disks. This seemed to be after drakes2 update? Now i eject the disk and it works after trying a several tries(any game.)

…Some times i just reset the console and it works? i dont want to pay if it’s a software issue. I also dont want to dowload the games i paid for incase it really goes wrong. Then i‘d use up my downloads for nothing. How annoying! I guess im not alone. Only advice was a full format but its still the same…only without the downloaded games.

happened to me after drakes2 update, Never had issue before this game, Now games only register after several attempts.

Dear All,

I have experience the same problems..after bought tekken6 last sunday..and installed the updated firmware from tekken 6..i still able to play the game..But after i turn off the PS3 machine,and want to play again then turn it on..the machine cannot read the bluray of PS3 games..all of my games can’t read by the Machine…Anyone have found the solution yet??
From:Jakarta-Indonesia

Hey bro! Had the exact same problem you had! 3.01 really fucked up my perfectly great PS3 and is now a useless piece of s**t! first all my games started freezing,now my blue ray drive reads nothing at all! and i know for a fact 100% that it is 3.01! anyway,how should i format the drive? please help me bro.

Thanx
Ismail

I would just like to say that my ~ 2 year old PS3 had been working PERFECTLY up until I downloaded the 3.01 firmware update. Then, I noticed that the characters voices in Uncharted 2 during cutscenes weren’t there. I thought this was a one off problem so didn’t really think about it. Then, last night, i put my blu ray of Predator in and sure enough…I could hear the sound effects and music and background sounds…but NO VOICES FROM THE CHARACTERS. The firmware has jacked up my ps3 and I would like to revert to the old update or have Sony put out a patch to fix this problem. I have been reading that they are claiming this is a hardware failure, not a firmware issue, but I DO NOT BELIEVE this. My PS3 was working perfectly with no problems whatsoever. And since other people are having these same problems after updating the 3.01, I honestly cannot believe that all our hardware failed at the same time with the same problems. I have bene a diehard Sony fan and consumer for years. I respect their company and their products. I have tried to get my friends to switch from XBOX to PS3. They need to recognize that something happened with their firmware update and fix it so that the consumers will be happy. I really want to watch my blu rays, and Star Trek and a Sunny Christmas comes out next week! Come on Sony, help us out!! I’m not paying $150 and losing my PS3 for a month for you to fix something that isn’t broken!

My ps3 blueray player stopped working imediately after doing the firmware upgrade. Freezes in games and movies.

I barely use the ps3 – just movies and a game here and there.

It is pretty obvious what caused it. There is no way I will pay sony a dime to fix something they caused.

Too bad I was going to get the dirt2 game but I won’t buy another game or blue ray movie until sony fixes it.

3.01 killed my ps3 sony says my unit is old… they wont fix it for everything worked fine until i downloaded the ps3 killer firmware now i can’t watch dvds/blu-ray/ or play games wtf sony!

Ive had the exact same trouble downloaded the 3.01 update and my game froze now it wont read any blue disks, I have rang up sony customer services and spoke to a supervisor. They are saying its just a concidence. By the end of the conversation I have told them that i will be taking it to trading standards and i have also sent a report into Watchdog

OK. Enough already. Sony needs to fix this issue and fix it fast. I own a 80G (FAT) that stopped reading Blue-Ray disks immediately after I updated to FW 3.01. I will never ever again purchase a Sony product. They are lying to their customers; bad, bad idea.
When you have over hundreds of people on many blog sites stating the same problem, it is obvious that there is a problem. This is not rocket science people. It is actually really simple; update to FW3.0 and depending on your model you will loose the ability to play Blu-Ray disks.

FWI, I am a software developer myself.

This 3.01 update won’t even upload on mine. You might think it’s my internet connection, but I had recently bought Modern Warfare 2 and that game has the update data copied onto it; but it does not update the system. So now I cannot play Modern Warfare 2 :’(. Im pretty sure it’s my PS3 that is messed up and now I gotta get it fixed.

my unit also is a victim of this start up disc error bec of this firmware theyve created, and sony wants me to pay for this…no way!

Ya next time think before you post! Dumbass!!!

PS3 60GB everything was working fine immediately before the 3.01 update. Post update the disc play stopped working…no B-Ray/DVD or Games. I believe there is a pattern emerging here.

i am very disappointed that after buying the new call of duty, i cant even play it… on top of that the software needed for the game wont even install on the ps3 console it was designed for( 3.01)… sounds like a rip off…the tec support for sony pretty much give u the run around and then slam the fact that u have to pay for it too get repaired but honestly what does the system need to get repaired if i can still play all the games before that i had before… sounds like the firmware is the problem… not the mother board that sony representative Samuael Orque said it was..i just dont understand….i just wanna play the game!!!!

same deal with my 20gb PS3.
It was working perfectly before the update. I went out and bought COD MW2, put it in the drive and it said 3.01 is available and I would need to run the update, so I did and then the game loaded.
I played for literally no longer than 5 mins and the whole thing hung.
I powered off/on and now no discs are recognised in the player period. (games, bluray movies, dvds, cd,s)
The drive doesnt even spin the discs.
I am bitterly dissapointed. At least when at xbox 360 dies you can fix it for £15.
All I am left with is a shiny black door stop with Sony printed on the back.

has anyone with this issue updated to 3.10 (not 3.01) to see if it has fixed the drive?

has anyone seen if firmware 3.10 fixes the problem??

Nope it doesnt

Same problem with my BD not reading games or BluRay discs since the update, mine is 40Gb 23 month old version. CD’s and DVD’s work but I believe this is because the other laser detects these!! Phoned Sony twice..first time they suggested restore(which didnt work) and then I phoned again to report error code 80010516. Very unhelpful customer service guy who offered me a refurb box with 3 months warranty for £130 which I declined. I told him large numbers of people are experiencing the same problems but he said he hadnt heard of it til now…lying git!!!

Im going to try and persue it via sale of goods act..only trouble is it was free with an AOL 24 month contract. Not happy!!

same happened to me also. The Bluray-Drive wont recognize any disc since the 3.01 Update. Never had problems before that update…

Add my 60gb launch model (CECHA01) to the list!

Circumstances:
Having returned to the UK from a trip to the US and having a few days to relax I decided to resurrect my PS3 and play some old favourite games. Played Madden 2009 for 3 days solid. Having not checked out the latest games for a while I decided to go online and download some demos (~4-5 th November 2009). Naturally this prompted me to update to the latest system software (believe to be 3.01). Everything fine and downloaded and played numerous demos. Decided then to have a quick go on COD4 to wet my appetite for MW2, everything okay for while and then game froze and had to reset the machine. Didn’t think much of it and the machine restarted no problems. PS3 packed away and left for a month whilst out of the country. Returned on Monday and prior to purchasing MW2 I rented a game from Blockbuster to get a fix. Lo and behold the machine would not recognise and disc base media, BR, DVD, Audio……Nothing! B**loc** i thought and started searching the net for resolutions. Found many forums where remarkably similar circumstances were being experienced by many users following the update to 3.0/3.01/3.10.

I am not one for jumping on band wagons and until this time I have had no issues at all with my old PS3 but the consistency of the issues people are experiencing and the timing makes me firmly believe that something in the firmware update has overstretched the capacity of many of the older systems.

Sony UK:
Spoke with tech support this morning to be initially told they couldn’t help with my issue as it was a US console and was not covered by their warranty. I told that them that the system was over 2 years old and was not under warranty and that I was looking for some “TECHNICAL SUPPORT”. I explained the circumstances and the issue I was having and the advisor went through the spiel about formatting and all that jazz which I told her I had done already. I was then told that there was nothing they could do! I asked her whether they aware of this issue and whether it was common, they said that they hadn’t (I Smell Sh**). I asked the question regarding issues with 3.01 and was told that if it was to do with the update it would occur to everyone! They also then tried to blame the failure on the incompatibility of my NTSC system with UK televisions and my power supply! Seems to have been okay for the past 2.5 years I told them. Well I’m sorry they said we can’t help you!!!!

Firmware 3.01 burn my Blue ray drive.

Now they ask for $150 to fix it.. no way..
Sony must be put under investigation.. We don’t have to pay for their problems..

Mine quit on me tonight! 18 months for a 600 dollar machine… I have been loyal to sony! I hope they treat me right!

Ok. I see that I am not the only person with the problem. Just recently bought Tekken 6 in beginning of December and did a mandatory updates just so I can play online. Just so everyone know, it was P E R F E C T L Y FINE until up the very last minute right after I update it to 3.01. The game was running fine until ten minutes into the session then it just froze. I pressed the Home button and tried to quit the game but to no avail…the screen now just turn black. I had to turn it off via the back power switch and once the system’s back online, nothing would work…including everything from my old games (which are in pristine conditions) to blue ray movies. Bought a brand new game and I couldn’t even play it, in fact it BRICKed my PS3 in the process of it.

As someone has already mentioned, for some odd reason DVD’s work fined…only the blue ray based disc that aren’t being read. Also, tried all the fawking solutions that was provided by others by resetting the PS3. Updated to 3.15 and still does not work so call Sony up this evening and the $ony rep said they can’t help me unless I forked over $150 because it’s NOT THE FIRMWARE that killed my PS3 but that IT’S WEAR ‘N’ TEAR!!! That’s what those FUC KERS told me?!.!?. I was so PISSED I could’ve sworned I would kill that MOthERFuKER that was telling me it’s my fault if he was in my face. Anyway, I just want to know if there’s any class action lawsuit going on in the MidWest because I’d like to be a part of it. FAWK $ony…this will be my last purchase from them.

I installed the 3.01 update from the disc I got with the playstation magazine, I don’t play any of my games online and my games still play fine on it but my BluRay movies play ok except for a white flash that happens every time there’s alot of action/movement in the film and it’s very distracting.

now because I got the disc from the playstation magazine, are they entitled to repair or pay for it.

It’s really bothering me so any replies would be helpful.

Bump, another guy with the same problem.

I can't multi-task any more?! This problem can be found on the xmb screen, just play a song or run the internet. Then push the "ps" button and instead of being able to access the xmb screen you are prompted to "quit playback or close the browser" disableing you from a cool feature…Hope for a fix in the future, PLEASE BLOG SONY GUYS THANK YOU!!!! You can't listen to music and browse the web or visa versa with pictures.

updated my 80 gig mgs 4 bundle unit with saboteur or ac2 from 2.76 to 3.01 and it works fine except gta 4 would freez after 5 min of play. quess what? a call to sony support and i got a minimum wage worker hired to give pre scripted responses of it must be a bad game disc,buy a new one, and that they were not aware of any firmware up date causing problems. well every thing does work except for gta 4, dvd movies my old games such as obilvion fall out 3, saints row 2 re5 so i think it must be the very pristine in appearance gta 4 disc. wrong!! a friend just purchased a ps3 slim with 3.15 and my old gta 4 disc works normal.

hi installed new update ,then ps3 started to fail showing red blinking light. now just wont start up .this is my second ps3 in 3 years. sony are only interested in blu ray sales

Just talked to Sony technical rep and supervisor about DRE codes and what they plan to do about it. Of course they want $150 to fix it, because it is out of warranty. I refuse to pay $150 more for a system that has already cost $600. Sony refuses to accept responsibility for this problem which is either faulty lasers or faulty firmware that overheats lasers. Doesn't matter what the cause is. The point is Sony needs to stand behind their product and their customers.

What can we do? Simply complaining about it on their forums isn't going to solve anything.

We must start a campaign to demand that Sony owns up to the problem and fixes the broken lasers and reimburses those who have already paid for the repair. Much like Microsoft did for the "Red Ring of Death" error which is a very similar issue. This was part of the statement released by Microsoft concerning the error:

While the majority of Xbox 360 owners continue to have a great experience with their console, we are aware that a very small percentage of our customers have reported receiving an error that displays “E74” on their screen. After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console. As a result, we have decided to cover repairs related to the E74 error message….Microsoft will refund to customers the amount paid for an out of warranty repair due to a general hardware failure associated with the e74 error message.

What to do:

Start a massive letter writing campaign.

Write to Sony at

SCEA

Attention: correspondence

P.O. Box 5888

San Mateo, CA 94402-0888

Next write to any and all media outlets.

Next write to any and all gamer related magazines.

Continue to post on any and all blogs relating to gaming.

The only reason Microsoft owned up to their mistake was because the negative publicity outweighed the cost to repair. It's simply a numbers game. Make your voices heard. Write many letters.

Even those who have already paid the $150 for the repair, we need you too! You stand to get your money back as well.

I am also asking other Playstation owners who have been lucky enough not to get the dreaded "Code of Death" — because it could happen to you. You don't have to be mean or anything. Just ask Sony to stand by their product and their customers.

By the way. During my phone conversation with the supervisor he admitted that one of the Firmware updates caused the bluray drive to overheat. But that the next update fixed the problem.