T-Mobile USA delivers high-performance customer service
Filed under: Cell Phone Information, Cell Phones | By: Jamie Pert
Posted on: September 18, 2009 | 1 Comment
According to a recent article on IntoMobile it seems that T-Mobile USA’s customer service excels beyond competing carriers, so much so that in the second volume of their 2009 Wireless Retail Sales Satisfaction Study J.D. Power and Associates have put T-Mobile USA top in regards to “the nation’s most satisfying wireless carrier” .
The study was based on just under nine thousand customers between January 2009 and June 2009, in terms of friendliness and knowledgeable staff T-Mobile received the highest score, also in terms of prices, promotions and retail displays T-Mobile also scored highest.
The vice president of T-Mobile USA ’s retail sales and operations had this short and sweet statement regarding the achievement “We are proud of this achievement,”, T-Mobile have always done pretty well in these studies, its just a shame that their 3G network isn’t great, find out more on IntoMobile.
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I have been with TMO for as long as I can remember (at least 2002) and they are outstanding whenever I have an issue. The recently allowed me to renew my contract by 6 months to coincide with my wife’s. They didn’t have to do that but were nice enough to do it so I did not have two family contracts working.