Best Buy: Getting the edge on Sears and Circuit City

Best Buy, the nation’s largest consumer electronics outlet has something to smile about, and the company’s chief technologist, Bob Anderson has been speaking about it at a presentation. While speaking he seemed to use the word innovation” or “innovative” or “innovate” several times.

Best Buy has been getting the edge over rivals, Sears and Circuit City, and there are a number of reasons for this, one of those are coming up with a better way to service your customers, and it is not always the likeliest of places where these ideas come from.

Anderson is not like most executives, if an employee was to walk up to him and say to them “I have an idea,” he stops and takes the time to listen to them, even if he was on his way to a meeting. Anderson knows that some of the best ideas come from those who work on the shop floor, he said that when someone approaches him and says ‘Hey, Bob, I have an idea.’ I never say, ‘Send me an email.’ I say, ‘What have you got?’

Bob Anderson is not stupid, for those who do not agree with how Bob does things at Best Buy where he gets some of his ideas from employees; he had this to say “an executive did not come up with Twitter. Or Facebook.” He is so right, often executives are blinded and do not see things how they need to be, it is the shop floor worker who speaks to customers every day, and understand what it is they need. It is that reason why Best Buy has the edge over Sears and Circuit City.

Read the full article

CLICK HERE to keep updated with the latest news, share a comment or problems with products and services. Follow us on twitter or read more best buy news.