How unhappy are you with the joiphone VoIP Service?
Filed under: Cell Phone Information, Cell Phones | By: Peter Chubb
Posted on: October 11, 2008 | 30 Comments
It seems that a number of people have been complaining about the service or lack of it, that they are getting with the joiphone VoIP Service. The company seems to have a problem but do not want to let their customers know, as they have been constantly lying.
Phone Review tried to help customers by doing a little digging, but they just came up blank. They did say that their website has gone, this does sound bad, but it is something that I expected.
Customers of the joiphone VoIP Service have said that they have not been able to receive call for about 40 days now. They were told by customer’s services that their tech people will be fixing the problem. This was a lie, because they did not fix the problem.
CLICK HERE to keep updated with the latest news, share a comment or problems with products and services. Follow us on twitter or read more VOIP news.
Not to mention that they’ve been deactivated from commission junction’s affiliate network. Oh well, another one bites the dust.
Great serive at a great price. I have been with JoiPhone for 5 months now and I have no problems. Sound quality is the same a vonage and powerphone(had both prior to joiphone) and you can’t beat their prices. I have joi to world which includes 800 minutes internation for $19.99 month to month. I got burned by SunRocket so I’m not willing to sign up for a year or 2 years of service for better price with any company. The only complaint for me is the user interface or web interface is somewhat outdate and difficult to use and that you can’t talk to anyone at billing if there is a problem, everything has to be done via email with slow response time.
Overall i’m happy with the service and the price.
JoiPhone simplified the interface. Customers can now login to their account from JoiPhone web site and see all important information on one screen. On one screen customers can see if they have voicemail, see recent calls and charges, current balance, and setup call forwarding.
I’m pretty happy with the service so far (since June 08). After a scary 12 hours of absolutely nothing (no service, no website, no support phone, nada), Joiphone was up and running fine by 6:00pm Saturday after about 10 hours of nailbiting.
Their response to my email to support@joiphone.com was timestamped at 8:45pm and said: “Earlier on Saturday we had some network affecting issue. All issues were resolved as of 6PM Eastern.” Not much of a technical explanation, but with service back, not sure I care.
And, yes, from personal experience, customer service does exist by both email and phone. Cheap calls to China are VERY important to us and, after a few glitches when we first signed up, customer service had the problem fixed in a matter of days.
My experience with them has been pretty good and I haven’t found anyone any cheaper.
I have used JoiPhone as my primary home phone for over 1 year. I can not say enough good things about JoiPhone. I brought most of my friends and family to JoiPhone and I only get good feedback. JoiPhone even upgraded my adapter to a 4port Cisco router for free. 40 day no service? The only time I had issues with my phone was few hours this past Saturday.
Alex
i have been unable to receive calls since 9/27/08 — i have not gotten any information on what the cause of the outage is — for the first year of service everything was fine — but the last few weeks have been awful
My friend had no problems with the service and recommended it, but when my girlfriend and I signed up it was like dealing with a completely different company.
Our service was terrible and never consistent. Service went in and out with no rhyme or reason. They sent an upgraded new router (not free of charge) and service got worse. Customer service had no explanations or answers for us. When we asked for a refund they said to send both routers back and the prorated amount would be refunded immediately. We sent them back over 90 days ago with delivery confirmation. They received the routers but have not refunded the balance as they said they would. We would have been better of keeping the routers and the bad service if we knew they would disappear with our money afterwards.
This company (scammers) has no problem ignoring emails, ignoring phone calls, and ignoring customers completely. This company has no business ethic and operate like scam artists. Once they have your money you are on your own. If are lucky enough to reach them by phone or email, like we did, be sure to record everything. You will need it later when filing your lawsuit and or complaint with your local public utilities commission. I also recommend making a formal complaint to the FCC as suggested by Jacek. Don’t forget the Better Business Bureau and any other consumer advocates you have at your disposal.
Businesses like these are glorified scams. Even if your service is out for one day or 40 days, don’t you deserve an explanation or even a refund for that time. If you are like us you paid for a year or more of service. That’s 365 days paid in advance not 364. Add up the amount of days you have been without service and demand a refund for that time. It may take someone on the brink of death not being able to dial 911 for these scam artists to be brought to the public light. And I pray it’s not you or one your family members who need that emergency phone call while you’re already paid for phone service is taking an extended break along with the whole customer service staff (more like customer non-service scam artists).
If you need an a cheap phone service get a Magic Jack for $20 a year. We haven’t been disappointed yet. Don’t give Joiphone any more of your hard earned money. In these days and times you deserve a lot better and a lot more for your dollar.
Thanks.
Also I just found this link with Joiphone’s Better Business Bureau rating. No surprise here, they got an F.
http://www.ripoffreport.com/reports/0/348/RipOff0348395.htm
JoiPhone has been great JOY for me. I did not know I could actualy replace my home phone with JoiPhone. I got DSL with no phone line from the phone company and I use JoiPhone for my phone line. The quality is clearer, I got every feature I ever though was possbile, and I pay less then $9 a month. I was even able to keep the same number I had before, so there was no pain in moving my service. I made my son switch from a company who uses a computer to JoiPhone which just plugs in to you modem, now I can actualy reach him where before his calls always went to voice mail because the computer was down.
I rate JoiPhone 9 out of 10, the only way they can be even better is if they also provide Internet.
Sounds like Alex and Albert are Joiphone employees trying to clean up their image. They should spend the time it takes cleaning up their image on serving customers. I too am a Joiphone victim. BUYER BEWARE. JOIPHONE WILL TAKE YOUR MONEY!!! DON’T GIVE IT TO THEM!!!
No, I am just sick of all this non sense negativity that is coming from either tiny little voip provider with no other better way to advertise or some pi$$ed off customer who floods the boards with false info. I contacted JoiPhone about all what I seen on these boards and they told me they do not respond to these type of boards but they encourage me to do so if I feel it helps. So I guess you can consider me an unofficial spoke person. But I do not work for them nor get any benefit from doing this other then standing up to what I think is right. But you know what they say “On the their head the hat is burning”. So who are you Teddy?
My service with JoiPhone is free now, but that is because my friends been with JoiPhone for more then 2 month and I got credit for it, not because I write my opinion on these boards.
Joiphone is by for the worst voip company i have ever dealt with. They charged my credit card after i cancelled the service. I cancelled because of poor quality and the reliability sucks - I hope this page gets to the top of google so people know how bad joi phone is. Beware.
I signed up for I year in July. My payment was taken promptly, my router arrive within 7-10 days. They gave me a temp number, I had to route my orginal number thru Vonage, I tryed to call the hundred or so people, business and how ever. To let them have my temp number. What a pain, this still did not work, Vonage after 2 weeks, stop forwarding my calls, why pay for to phone services, I closed my account with them they closed my phone calls. Joi Phone did not under stand about porting over, and when I called they said, we know how, than after 4 or 8 weeks of no incoming calls, I canceled, they still had not ported over. Wow Vonage had my phone workiing in 24hrs of calling them. Joi Phone sill has not given me a address to return my router, or will close my account. Let get with the Attorney General Office with complains.