How unhappy are you with the joiphone VoIP Service?

Not to mention that they’ve been deactivated from commission junction’s affiliate network. Oh well, another one bites the dust.

I’m pretty happy with the service so far (since June 08). After a scary 12 hours of absolutely nothing (no service, no website, no support phone, nada), Joiphone was up and running fine by 6:00pm Saturday after about 10 hours of nailbiting.
Their response to my email to support@joiphone.com was timestamped at 8:45pm and said: “Earlier on Saturday we had some network affecting issue. All issues were resolved as of 6PM Eastern.” Not much of a technical explanation, but with service back, not sure I care.

And, yes, from personal experience, customer service does exist by both email and phone. Cheap calls to China are VERY important to us and, after a few glitches when we first signed up, customer service had the problem fixed in a matter of days.

My experience with them has been pretty good and I haven’t found anyone any cheaper.

I have used JoiPhone as my primary home phone for over 1 year. I can not say enough good things about JoiPhone. I brought most of my friends and family to JoiPhone and I only get good feedback. JoiPhone even upgraded my adapter to a 4port Cisco router for free. 40 day no service? The only time I had issues with my phone was few hours this past Saturday.

Alex

i have been unable to receive calls since 9/27/08 — i have not gotten any information on what the cause of the outage is — for the first year of service everything was fine — but the last few weeks have been awful

My friend had no problems with the service and recommended it, but when my girlfriend and I signed up it was like dealing with a completely different company.

Our service was terrible and never consistent. Service went in and out with no rhyme or reason. They sent an upgraded new router (not free of charge) and service got worse. Customer service had no explanations or answers for us. When we asked for a refund they said to send both routers back and the prorated amount would be refunded immediately. We sent them back over 90 days ago with delivery confirmation. They received the routers but have not refunded the balance as they said they would. We would have been better of keeping the routers and the bad service if we knew they would disappear with our money afterwards.

This company (scammers) has no problem ignoring emails, ignoring phone calls, and ignoring customers completely. This company has no business ethic and operate like scam artists. Once they have your money you are on your own. If are lucky enough to reach them by phone or email, like we did, be sure to record everything. You will need it later when filing your lawsuit and or complaint with your local public utilities commission. I also recommend making a formal complaint to the FCC as suggested by Jacek. Don’t forget the Better Business Bureau and any other consumer advocates you have at your disposal.

Businesses like these are glorified scams. Even if your service is out for one day or 40 days, don’t you deserve an explanation or even a refund for that time. If you are like us you paid for a year or more of service. That’s 365 days paid in advance not 364. Add up the amount of days you have been without service and demand a refund for that time. It may take someone on the brink of death not being able to dial 911 for these scam artists to be brought to the public light. And I pray it’s not you or one your family members who need that emergency phone call while you’re already paid for phone service is taking an extended break along with the whole customer service staff (more like customer non-service scam artists).

If you need an a cheap phone service get a Magic Jack for $20 a year. We haven’t been disappointed yet. Don’t give Joiphone any more of your hard earned money. In these days and times you deserve a lot better and a lot more for your dollar.

Thanks.

Also I just found this link with Joiphone’s Better Business Bureau rating. No surprise here, they got an F.

http://www.ripoffreport.com/reports/0/348/RipOff0348395.htm

JoiPhone has been great JOY for me. I did not know I could actualy replace my home phone with JoiPhone. I got DSL with no phone line from the phone company and I use JoiPhone for my phone line. The quality is clearer, I got every feature I ever though was possbile, and I pay less then $9 a month. I was even able to keep the same number I had before, so there was no pain in moving my service. I made my son switch from a company who uses a computer to JoiPhone which just plugs in to you modem, now I can actualy reach him where before his calls always went to voice mail because the computer was down.

I rate JoiPhone 9 out of 10, the only way they can be even better is if they also provide Internet.

Sounds like Alex and Albert are Joiphone employees trying to clean up their image. They should spend the time it takes cleaning up their image on serving customers. I too am a Joiphone victim. BUYER BEWARE. JOIPHONE WILL TAKE YOUR MONEY!!! DON’T GIVE IT TO THEM!!!

No, I am just sick of all this non sense negativity that is coming from either tiny little voip provider with no other better way to advertise or some pi$$ed off customer who floods the boards with false info. I contacted JoiPhone about all what I seen on these boards and they told me they do not respond to these type of boards but they encourage me to do so if I feel it helps. So I guess you can consider me an unofficial spoke person. But I do not work for them nor get any benefit from doing this other then standing up to what I think is right. But you know what they say “On the their head the hat is burning”. So who are you Teddy?

My service with JoiPhone is free now, but that is because my friends been with JoiPhone for more then 2 month and I got credit for it, not because I write my opinion on these boards.

Joiphone is by for the worst voip company i have ever dealt with. They charged my credit card after i cancelled the service. I cancelled because of poor quality and the reliability sucks – I hope this page gets to the top of google so people know how bad joi phone is. Beware.

I signed up for I year in July. My payment was taken promptly, my router arrive within 7-10 days. They gave me a temp number, I had to route my orginal number thru Vonage, I tryed to call the hundred or so people, business and how ever. To let them have my temp number. What a pain, this still did not work, Vonage after 2 weeks, stop forwarding my calls, why pay for to phone services, I closed my account with them they closed my phone calls. Joi Phone did not under stand about porting over, and when I called they said, we know how, than after 4 or 8 weeks of no incoming calls, I canceled, they still had not ported over. Wow Vonage had my phone workiing in 24hrs of calling them. Joi Phone sill has not given me a address to return my router, or will close my account. Let get with the Attorney General Office with complains.

I have had joiphone for over a year. I must say that I was not as satisfied as other reviewers.
1- The service was not reliable and I live in a big metropolitan area of over 5 million people. The voice would break frequently especially when calling a cell phone.
2- customer service emails are impersonal and very short on words and rarely carry a name or a person’s email address to contact back. You have to keep emailing customer service in general.
3- When I called live customer service they would tell me to contact a certain email address for more help !!!
4- I had the prepaid one year contract. after my first year of unhappy service was over, I emailed customer service to cancel, then they told me that my second year contract had automatically renewed itself after the end of the first year and that I could not cancel it. Or I would lose all the money paid upfront.

Alex, I would be happy to provide you with a detailed list of the terrible service I have received from JoiPhone. I have never in all of my life dealt with a company that is as full of deciept, lies, and ineptitude. Your service may work great, like mine did for about 5 weeks, but your time will come…

My service was out for 6 weeks. I could not receive a call from anyone and I could not forward my calls to another number. After 5 weeks, I was told that they didn’t know if the issue would ever be resolved.

Hearing that, I decided to sign up with another provider and transfer my number to them. JoiPhone keeps denying my transfer request and says that I made a request to transfer my number to a different carrier before I made the request to transfer my number to the provider I’m with now. That is an outright lie.

A co-worker of mine has experienced the exact same run around and pack of lies. I have filed a complaint with my CC, the BBB, and the FCC. AVOID JOIPHONE AT ALL COSTS, FOR YOUR OWN SANITY!!!

I only hope I can get them to abide by the law they are bound to and transfer my number, per my request so that I never have to deal with them again. They are unbelievable!

Oh yeah, I forgot to include their response to a co-worker of mine.

This is a direct, word-for-word quote from the JoiPhone Sales department, “In reference to correcting your issue we have procured a shipment of incense which we have been burning for the last 24 hours with the hope that we will get good Chi and a sense of balance in our minds and souls.”

That’s the kind of “people” you’re dealing with.

If you are even considering JoiPhone don’t. Its that easy. I could write a book on the nightmares I’ve experienced. Like some of the others it started okay and a complete disaster from there. Good luck in trying to get your numbers transfered to another company it you have alreday signed up.

This is my second post to this board so far and I’m still happy with the service since June 08. The 12 hour outage back in October and the initial problems calling China were cause for concern, but service has been so good since then I’ve added a second line for my daughter. I emailed the go-ahead for the second line (different area code) on 11/25 and it was up and running on 11/28; not bad for “non-existant” customer service! I’ve read a lot of nasty customer issues with Joiphone on the various websites and am keeping my fingers crossed that I’ll continue to have good service with them..
As an ex-Sunrocket customer, I know it’s very frustrating when your phone service goes down. My initial transfer from Sunrocket was to VOIP.com and the only reason I switched from them was their lack of fax support. Hopefully, all will continue to go well with my Joiphone service, but I’ll be sure to post on this board if it does go downhill. As a satisfied customer of both services, I can recommend either Joiphone or VOIP.com. And no, I’m not affiliated in any way with either service, except as a satisfied customer.

To Nels,

Yeah right. I’ll bet your real name is either David Norman or Joe Egosi. BTW, Joe Egosi is the CEO and David Norman is some weird guy who goes by the alias Mike, he’ll probably change his alias after he reads this though. Joe is nothing more than a glorified scam artist protected by money, a team of lawyers, and an agreement that you have to agree with before they send out the router that says you will not sue and will not hold accountable JoiPhone. So basically, if you sign up for the service, you can forget about suing them for anything. You’re better off doing a charge back on your credit card. Do a google search on Joe Egosi. You’ll see that Joi internet was sued by Bell South for, you guessed it, false advertising. Joi Phone appears to be the continuation of the lies and deceit of Joi Internet. These greedy people are just trying to make money any way they can, and since they couldn’t do it honestly they have resorted to lies and other forms of deceit and false advertising. I saw their billboard in Atlanta. They say it’s $8.95 month, but when I call in, it’s only if you prepay for a year. So, basically, they have you locked in if you prepay for the year and they won’t refund your money either. Your best bet is to just STAY AWAY!!!!!

I hate to bust your bubble, Jonas, but I’m none of the people you accuse me of being. Just a customer who has had decent service from both Joiphone and VOIP.com so far. If it makes you feel better, I also was upset when I saw what it really cost for the first year at “$8.95″ per month and questioned their honesty in an email to their customer service. Their exact reply was as follows:
—————————————————————————–
Subject: [Incident report #138908] How does a $8.95 per month rate turn into a
start up cost of $170+?
From: Angie via RT
Date: Tue, 10 Jun 2008 09:56:31 -0400

Hello,

Thank you for your email.
Here is the information you requested.

JoiPhone Unlimited Yearly plan.
$107.40 JoiPhone Unlimited Annual Plan ($8.95 X 12)
$30.00 One time set up fee
$14.95 Shipping and Handling fee
$11.40 911 Emergency fee ($0.95 X 12)
$6.62 Universal Service Fund Tax (Federal tax of 6.16%)

Total: $170.37

Joiphone Billing
———————————————
It looked pretty straightforward; they didn’t seem like they were trying to deceive me or be underhanded to get me to become a customer. Once they let me know what the pricing situation was, I could decide for myself whether I wanted to buy. Interestingly, almost every reasonable priced VOIP service I’ve checked into advertised the same way. Both Sunrocket ($199/year)and VOIP.com ($199/year) were yearly signups for non-international service and they advertised their services as a monthly rate also, so what’s the problem? I could be with Vonage and/or OptimumVoice for $29.00 per month with exorbitant international long distance costs, but I took the risk of going with Joiphone and have been satisfied with their service so far.

Maybe I’ve been one of the lucky few to get great service out of Joiphone, but, if the service deteriorates, I assure you that I will post my experiences here. Don’t forget, I’m locked into two phones worth of service for a full year and I will be VERY unhappy if their service doesn’t meet my expectations. I say again, if the service stays good, there’s no better buy on the market for my particular circumstances. Since my wife’s father has been failing, we make very frequent calls to China at a cost of less than 3 cents per minute! None of the alternatives I’ve investigated comes in better price-wise for the same service I’m getting from Joiphone and I hope it stays that way.

Even though I am happy with my particular service right now, I have not recommended Joiphone to any of my friends for fear that they might be disappointed in the service and experience some of the hassles i’ve read about on this and other forums. I am satisfied being a Joiphone customer so far so please don’t accuse me of being a shill for them as that is definitely not the case.

Nels

Then why are you defending them so strongly? I mean, I enjoy a lot of products but I don’t go around defending Verizon or my utility company because I enjoy using my cell phone or using my electricity. Just seems odd that you feel like you have to defend the company even though you, allegedly, don’t work or have any other association with them, other than your phone “service”

Just a thought.

Jonas, why do you enjoy bashing them? You haven’t related any first-hand experience with the company except for google searches and to protest their $8.95 per month advertising. Maybe you’re a competitor or disgruntled ex-employee bashing the company for whatever reason… I don’t know any more about you than you do about me, so why the constant accusations?

I haven’t “defended” Joiphone except to relate my experience with them (and VOIP.com, by the way). As a former Sunrocket customer, I was extremely upset that Joiphone had disappeared from the face of the Internet universe for a very long 12 hours back in October. As a matter of fact, I was searching for news about them when I stumbled across this site. Frankly, I was curious that there was a forum dedicated to the “unhappiness of Jophone customers” and worried that I had made a spectacularly bad choice switching from VOIP.com to Joiphone back in June. It turned out that I hadn’t, at least as of this writing.

You seem to be awfully quick with accusations about my “defending” Joiphone, but I am just relating my experience with the company as others have done on this forum. I have already said that I will relate both the good AND bad experiences I have with Joiphone but, luckily; so far they have all been of the good kind. I have just as much right to relate my good experiences with Joiphone on this forum as you to relate your bad ones, if you actually have had any.

For what it’s worth, if I stumble across any site that constantly knocks a product that I have had a good experience with, I wouldn’t hesitate to post (with evidence) my experiences. Similarly, if I have a bad enough experience with a product or service, you can be sure I will post that to the appropriate site also.

In short stay as far away from these incompetent losers as you can.
I signed up for a year of service in August and paid in full for a residential line ($8.95 a month at the time) the total was $140.37. This sounds like a good deal right….WRONG.
On Wednesday December 10th they erroneously discounted the number. Now, when you call in or try to call out the recording says: this is an invalid account. Let me remind you this is only the fourth month of a 12 month deal.
I have called joiphone twice a day, every day and sent countless emails to sales@joiphone.com, billing@joiphone.com and cancel@joiphone.com. As of Saturday December 13th, still no service.

Do yourself a favor: In short stay as far away from these incompetent losers as you can!

I have their service for about 4 months and its been great except for 1 day that the entire day went down including their website. The quality of the call is same as vonage (I switched for vonage) with a cheaper price. The web interface in very basic and limited compared to vonage. Great basic service with a low monthly price.

I remain neutral in my opinion of this VOIP. They have on ocassion helped expediently with my connection concerns. Where they fail to live up to customer service is when you try to cancel service. Suddenly they become despondent and send you on a wild goose chase. Just long enough to place you into a second year contract. I deliberately contacted 45 days before end of contract term. Asking for a RMA # so I can get the router back before initiating another year contract. I am now down to day 30 in which to get a number to return this. Its not that I dislike their service, I hope to use it again but only if they step up to the plate and realize some folks have to cancel if they DONT have a cable provider in their new residential area. I lived up to my end and agreed to the TOS now its up to them to live up to their side and allow a customer the right to terminate based on the agreement terms. Overall the service itself is piggybacked off the cable modem so 80% of the time it was the cable provider that was having the connection issues. Only one time did I have to use the E911 service and for anyone having to be unfortunate in using it, expect your stress level to sky rocket when they take what seems forever to patch you thru and then disconnect you midway.

Logic,

I had the same problem with VOIP.com being very slow to discontinue service. I notified them in advance of my intentions to cancel and that I wanted my number transferred. At the very end of the one year contract I switched to their cheapest month-to-month billing so I they couldn’t automatically renew for a year. After that it took over two billing cycles to get my number transferred. Granted, I was paying $9.95 per month just to keep my number from being devoured by the unassigned number pool, but we had had the number for over 15 years and didn’t want to lose it. I was routing the number to the Joiphone temporary number so I didn’t lose phone service to my old number. You could try to stop future payments by disputing the charge on your credit card, but it would be a hassle.
Thankfully, I haven’t had to use E911; please elaborate on the issues you had and whether you think they were Joiphone specific or might be an issue with all the voip providers.

Nels, Thanks for sharing your experience. The CC I used is customer friendly when disputing. I have the original service ticket # and the second request for termination. All I need do is present that and the CC will reverse the charges.

As iterated the E911 service was a one time ordeal so I cannot make an overgeneralized statement that ALL VOIP providers that carry the E911 service are inherently going to have the problem I entailed. It was what it was, a disconnect followed by re-calling to get the paramedic help required for a family member. Four minutes can be the difference for a heart patient to wait for am ambulance due to a glitch. The terms pretty much state that the VOIP is NOT accountable for this service that I pay extra for.

Joiphone is and will remain a neither positive (jump for joy) or a negative( There service is off more then on) type of provider in my eyes. They simply have alot of TERMS that are favorable to them and not friendly to the consumer. Unlimited should be UNLIMITED .

Glad you got to keep your number though

joi oh my …. It was a bad day i sighn this british cheater telecom. my bad i did not check on internet custmer satisfection report. I last almost 250.00.US .in return they gave me a pain only . i sighn in july 2008 and i have only one way just only incoming and that is not all last three months it was dead no tune at all.can any body help me out how ican give them some hard time.

Without question, Jonas is right. The folks at Joiphone spend more time trying to stifle the bad press on the internet than actually taking care of the many problems their customers have with their service. If you go to yellowpages.com and type in Joiphone all you get are sponsored links…look up any other business you can “rate it”. If you could rate joiphone, that would be system overload. YES JoiPhone is no Joy and they are that bad.

Yeah, I did a little research on the company. Turns out the owners are nothing more than scam artists. Do a google search on Joe Egosi and see what comes up. Draw your own conclusions, but I’m going with criminal who hasn’t been caught yet. Stupid company screwed over a couple of my friends. Also, Dean, you’re right, anyone with half a brain and a left nut can see that people from that company are writing all the “positive” reviews. I mean, who writes a review and includes the email address it came from?? That doesn’t make sense. I’ll stick with my cell phone, works a whole lot better and I don’t have any problems. Other than that, you get what you pay for and you should never NEVER EVER pay in advance for a telephone or any other kind of commodity service. Name one other utility that you pay for a year in advance. They take your money and ignore you, they have you by the balls. The best thing to do is dispute with your credit card company since they have to pay a fee to dispute the transaction. These people need to go out of business, they’re hurting more than they’re helping.

Great serive at a great price. I have been with JoiPhone for 5 months now and I have no problems. Sound quality is the same a vonage and powerphone(had both prior to joiphone) and you can’t beat their prices. I have joi to world which includes 800 minutes internation for $19.99 month to month. I got burned by SunRocket so I’m not willing to sign up for a year or 2 years of service for better price with any company. The only complaint for me is the user interface or web interface is somewhat outdate and difficult to use and that you can’t talk to anyone at billing if there is a problem, everything has to be done via email with slow response time.

Overall i’m happy with the service and the price.

JoiPhone simplified the interface. Customers can now login to their account from JoiPhone web site and see all important information on one screen. On one screen customers can see if they have voicemail, see recent calls and charges, current balance, and setup call forwarding.

I am having problems with Joiphone, had decent (not great) service for two years (first year was $8.95/mo., 2nd yr. $14.95/mo.), signed up for another two years (for $8.95/mo.) and now I regret it big time. I believe I’ve been lied to and I’m glad for this forum, so I can figure out how to CANCEL them completely after two years, because it seems I have no other choice but to suffer through it!

But here’s the kicker – the Linksys adapter is “locked” by the factory to transfer only a certain amount of data. Why? Let me explain and maybe someone can figure out the rest.

The Linksys phone adapter that comes with your Joiphone service became a bottleneck for my two PCs and router. My internet was excruciatingly SLOW and the only configuration (check the Joiphone site) is modem-to-Linksys-to-router. The adapter cannot come after the router, which is what Tech Support told me initially. So basically all data travels through the phone adapter to the modem. When my internet was down for two days, I spent 1-2 hours on the phone with the cable rep to make sure the modem wasn’t the culprit. The modem was working fine. So it was either the Linksys adapter or my Netgear router. I re-connected the computer to router only and there was no problem. I connected it to the adapter only and it was ok, but not as fast.

So I called Joiphone Tech Support, told the guy my findings. He told me to do some tweaks, where he changed my IP address, went into my modem, router and adapter and made other changes. Basically I think he re-routed my modem to their Joiphone servers, but I can’t be sure, because I don’t know anything about this stuff. And he wouldn’t tell me anything except that he was tweaking it to make the adapter work after the router, even though it was not set to work that way. So I just followed directions. After several hours, callbacks, we got the Linksys connected after the router, so the router was routing the data/traffic to both phone and PCs. We tested it again – with just PC & adapter to make sure phone was OK with new config, then back to router with adapter after it and both PC & phone were working. Everything seemed to be fine.

Except my calls started dropping, there were echos and all sorts of problems. I called Tech Support again. This time I was told such problems were “normal,” that they cannot be avoided if I put the adapter after the router. The only type of connection supported by Joiphone’s Linksys adapter is modem to phone and PC. NO ROUTER.

I was told of a new upgrade adapter, but it would cost me $50. This new router does not have the locked factory setting but 4 ethernet connections, so I can bypass the router entirely (except if you have a wireless router) and more data can be transferred through it. I asked WHY a customer who has been using this service for two years and signed on another two years can’t be automatically upgraded to this new adapter-? After all, Packet8 my old VOIP company would just send me their latest phone/adapter whenever I renewed my contract. The Tech Support guy told me to write an email to upgrade@joiphone.com. So I did.

I got called back the next day or two and many calls after that, telling me to go to the speed test page and do a speed test of the modem and Linksys adapter. Having spent so many hours already and going through some personal issues at the time, it became really tiresome to mess with the wiring and equipment all over again. I have two preschoolers at home with me 24/7, for whom I have to cook and pick up after – who has time to stay on the phone and crawl around the floor messing with the equipment? It was really a drag. Plus I was sick for a week.

Finally I decided to do it, and guess what? I could not test the Linksys phone adapter speed at all – PC nor phone worked when hooked up directly to it and it to the modem. But I was able to get the router speed, so I emailed it to support explaining I couldn’t get the other speed test.

I got another call next day and was told I needed to do some more tweaks to get this other speed test and that it would take “2 minutes” (yeah right). I put if off for a week, b/c it was truly becoming a major drag. When I got on the phone with the initial guy who got me to configure everything so the adapter came after the router, I cussed my way through the job as I tried to figure out which cord goes to what and then my modem died mysteriously. At that point, my husband got on the phone and told them to send someone here to do it or get someone to refund our money. It was ridiculous.

Well long story short (or not-so-short), we got the modem working again (didn’t want to call cable co., b/c they might charge for coming out to look at it), did the speed tests again and amazingly, the Linksys phone adapter speed was NORMAL, very close to the router speed. What happened? Then I remembered that the Tech Support guy had told me to enter in some mysterious code via the phone after the automated message said, “Linksys phone adapter…” We definitely changed something in the Linksys adapter via phone, but WHAT?!?? Can the company actually unlock the factory setting so that this little piece of crap would actually WORK?!?!?!?!?? So basically, I was put through sheer HELL and agony so they could prove to me that their Linksys adapter is working fine and not have to send me a new one free of charge?!????

Sorry this is so long… If someone has a clue as to what all these reconfigs and tweaks were all about, please enlighten me.

I wonder if JoiPhone is affiliated with VoipGO… they sound just about as bad… voipgo has even had a message on their phones for a couple months now that just outright says they are not taking calls!!

Joiphone the worst when you sign in they tell you they will maintain the price, that is BS after a year of really but tech support and rude people on the phone, the increase my new subscription almost 60% I’m just very disappointed, and their affiliate program is a lie, they never pay their commissions, has anyone ever got pay?? people that post positive comments most be their employees

So far, NOT happy. When we moved we signed up. Once they ported the numbers all the lines failed. They have refused to let us speak directly with an engineer even though:

(1) the customer service reps don’t understand the technical issues
(2) the customer service reps insist on things that are nonsensical
(3) my husband has a PhD in electrical engineering and would have no trouble relaying this info

I’m ready to start over with a company that has working phone service.

This company has an F rating with the BBB. Nuff said.

http://www.bbb.org/atlanta/business-reviews/telephone-communications/joi-phone-hawk-communications-in-atlanta-ga-27214825#ratingdetails

I’ve had Joi Phone for about 6 months now and haven’t had any problems to speak of, just when Faxing there is some confusion by other fax machines as to me using Joi’s three digit prefix, sometimes I don’t need to use it and sometimes I do need to redial!
I’m considering their internet service. Less money same service???????

I HATE, HATE, HATE Joiphone!!!!! I HATE their service, which at this point is non-existant, however i’m still being charged for it, and they want to charge me for their useless adaptor, and for the “original box that the adaptor came in.” Who charges for a box? Their customer service representatives are rude and unhelpful.

I signed up Joiphone in August 2009, Its 2010 Jan – Still no service !!! adapter problem and server problem etc….

I wont recommend this service if you have got money – go with other service but they will charge about $10 more than joiphone per month

I wish i didn’t sign up for the yearly plan – M STUCK
Customer Rep said – You can disconnect the service as you wish but you wont get your money back.

anyhow I am please to see some good reviews around. I guess I am unlucky,

I am so angry at this company I am simply beside myself. I ordered the service more than a month ago. They finally switched over the service…with no equipment. Then they sent me one piece, but I still needed another. I received the piece of equipment last week and it had no instructions. I then called to set it up, and they told me the phone company set the wiring up incorrectly and they are not responsible. Today, I called the help line, pressed two for support and waited for a half hour as “first in line”. I used then used my friends phone and pressed one for sales, after 15 minutes someone picked up. He then offered to help but couldn’t. The whole time I was first in line on the other phone….45 minutes and counting. Then, the call was dropped. I called back twice, and the call was dropped. I called again, customer support, and the sales guy answered. I asked him if he was the only person answering phones and he said no…but yet he was picking up calls from new sales and customer support. And, for both I was “first in line”. He was obviously lying to to me. He then told me be would call back in 10 minutes…didn’t happen. So here I am nearly a month without any phone OR internet, and am no closer to having service than I was the first day I ordered from this irresponsible and negligent company. My advice to anyone who is considering using this company to save a few dollars…STAY AWAY! I would rather pay more money than to deal with a company like this. And, when you read the horror stories from so many other people that had a similar experience, you will see that my case is not isolated.

Now that I have gone through this, I intend to file a report with the Better Business Bureau and any other place or website I can to let people know that the company should not be in business!

JoiPhone is a total waste of anyone’s time and money. They publish an address of Atlanta, GA but when we showed up, it was a UPS Store! WOW! Is this where your office is supposed to be located?

Well, I found the office and I have personal contact information.. If I don’t get my refund – the number will be posted.. But here’s the ADDRESS!

4311 Communications Drive
Norcross, GA 30093

Go ask for Joe Egosi!

Not happy at all. call disconnects with loud noise. customer service sent automated response only.

To whom it may concern,

My business has been running on my joi phone account for almost a year and I have been without service for the last two months. I have called twice a week for the last forty days with no answer as to why I cannot receive incoming calls. I have been promised multiple times that a manager will be calling me to work out the issue which has not happened. The only response that I have received from technical support is to change my number. I have spent thousands of dollars branding my company around the assigned joiphone number and changing my number and reprinting marketing material would cost me thousands more. If I don’t receive an immediate response by email or phone I will be forced to take legal actions with the dozens of other customers that have been left in the dark.

ChiIL Productions is an entertainment development company that specializes in event planning, marketing and promotions for Chicago’s young professionals.  We take great pride in creating the best experience for any occasion.

this is the worst ever phone service i have seen across the world. Inspite of cancelling my account 11 months ago, paying cancellation fees, not refunding my unused service charges for 1 year, now they charged me for a complete new year of service and say that I did not cancel my account. And even when I called them before even my start date of the new year, they say they have a company policy and will not refund the amount inspite of their mistake.

We all make mistakes sometimes… right?
JoiPhone is BIG MISTAKE you will regret and would hunt you for along time. Why?…
Happy or not with their poor service, JoiPhone will continue to squeeze some more money out of your pocket….when you finally say you dont want their service anymore. Joiphone will charge you exagerrated amount for the equipment if you did not return it at your cost. Please be reminded, they advertised that you get free equipment and pay shipping only when you sign up.

Joiphone is the worst phone company ever. Beware.

sad and disappointed. They were great they as of 2010 are scam artist. They will STEAL from you.

This letter is in response to Joiphone's comments in a letter dated 9/22/2010 sent to Bank of America.
The service was ordered on 8/11/2009, but was not activated for 7 to 12 days due to the fact the equipment required to activate the account was mailed.
The sum of $180.37 paid included one year of service at $8.95 per month, $60 for equipment, plus shipping and handling.
The original agreement had no language regarding automatic renewal after one year. Joiphone has unilaterally changed the agreement without sending notices to customers, allowing them a choice of accepting the proposed changes, or canceling service.
Joiphone has either provided forged and manipulated documents, or has reactivated the account in my name without permission. On August 11, 2010 Joiphone sent me an automatically generated response verifying service had been terminated.
On August 21, 2010 Joiphone send another e-mail claiming they could not locate the account. I assume this is because the account had been canceled on August 11, 2010 per my request.
On August 27, 2010 Joiphone sent an e-mail stating the account had been canceled, and included two parts of their agreement. A written 10 day notice of cancellation was not in the original agreement, nor was I notified of this when I called Joiphone on July 22. 2010 (verified by T-Mobile call records) and informed them I intended on ending my service with Joiphone. She replied, "everything will be taken care of on your anniversary date." If written notice was required, why didn't their sales representative inform me of these changes on July 22, 2010?
A close examination of the phone records reveals a long span of interrupted service from 05/13/2010 to 07/28/2010. This was my reason for informing Joiphine of my intent to cancel service. This was not the only incident of interruped service. The records supplied by Joiphone to Bank of America also indicate the last call placed from the home phone was on 8/05/2010. No calls were placed from the account on or after the 8/11/2010 date in question.
The information contained on the letter Joiphone supplied to Bank of America, and on the e-mail verifying service had been disconnected, do not agree with the information on Joiphone's web site on October 11, 2010. This verifies the fact Joiphone believes they have the right to unilaterally alter their agreement any time they wish. When you compare the current agreement on the web site to the letter of 9/22/2010, you will find Joiphone as altered it, and among other things, now reserves the right to change monthly charges. Although this was not in the original agreement, nor the version of the agreement sent to Bank of America, Joiphone felt they had the right to renew an account in my name at whatever rate they chose. The amount charged to my account was $202.55. The current rate advertised on their web site on 10/11/10 is $14.95, or $179.40 for 12 months.
Joiphone also changed their agreement asking that the equipment be returned. Why would I return equipment I have paid for, without an agreement they will reimburse me the $60 I had paid?
On the letter to Bank of America, David Norman claims Joiphone was not supplied with a notice of non renewal. If that is the case, why did Joiphone provide a number of e-mails verifying the request for cancellation? He also claims a number of phone calls had been placed on this account. This would have been impossible, the equipment was disconnected on August 11, 2010. Joiphone's e-mails also verify the service had been disconnected on their side.
These documents have either been forged to show activity after 8/11/2010, or Joiphone reactived this account without permission in an attempt to collect a fee.

I request Joiphone refund the $202.55 and $85.00 charges to my account for a total of $287.55.

Joi phone has worst service ever. I can not receive incoming calls for a month and can not reach technical support. They are not able to tell me when they will be able to fix it. I have paid for the service in advance and they are not willing to return my money either. There is no supervisor that you can talk to all you get in return of complain an auto acknowledgment.

Joi phone has worst service ever. I can not receive incoming calls for a month and can not reach technical support. They are not able to tell me when they will be able to fix it. I have paid for the service in advance and they are not willing to return my money either. There is no supervisor that you can talk to all you get in return of complain an auto acknowledgment.

Joiphone’s equipment worked OK for me for about 4 years. Decided to add a 2nd line for home office use. Paid in advance, and renwed home and office line for another year recently. Last week (2-3-12), they blocked both my lines were flagged for “abuse”. I am considered an abuser because they discovered I’m using my 2nd line for business, JUST LIKE I TOLD THEM!!!!!
They demanded a $200 abuse fee to reinstate service. I tried to change phone companies, but Joiphone would not release my numbers because I was not in “good standing”. I tried to speak to anyone at the company who had authority to hear my story and make a decision, but everyone with authority hides too good to be found. Nobody has contacted me from this company, other than the order takers who know nothing, other than how to take more money. I paid my $207.00 ransom, AND lost all prepaid months of service (approximately 12 total), and currently paying per month AND per minute, at least until I can get my numbers ported to a new service and be done with these scam artists forever.

STAY AWAY!!!!!!!!