Samsung SC-MX20: camcorder designed for YouTube
Filed under: Camcorders, Electronics | By: Peter Chubb
Posted on: September 2, 2008 | 1 Comment
The Samsung SC-MX20 looks in the first part as if it will be a good little camcorder, and it is the YouTube mode that Samsung hope will help the sales of the device.
The SC-MX20 records video at 720×480, which is the native YouTube resolution. Ok so this is useful for the Internet generation, but is the price of the camcorder within reach for most of them.
Well a price tag of just $280 tells me that the Samsung SC-MX20 is more than cheap enough for the YouTube fans to own one of these camcorders. Ok guys, you better get to the store and start shooting those mad videos.
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Although the camera itself works great, the major issue with this camera is that the Comapny that Samsung chose to team up with to support the software side of this product , specifically “Cyberlink Mediashow”, is not user friendly and Cyberlink has no way to contact the company via phone and the worst part is that the forum group on the Cyberlink website has many consumers having the same problems and weeks go by and still Cyberlink has not addressed or helped in any way all the customers of it’s software on it’s OWN FORUM site!! Can you imagine that?
I was on the phone with Customer Support at Samsung Canada (1-800-726-7864) with a gal named Sara and she essentially passed the buck and told me that this is a computer related issue and Samsung had no responsibility to address the issue I have been having. The issue I am having is that Cyberlink media show at times executes when i double Click the shortcut on my Desktop and then most of the time it does nothing when I double Click on it. I mentioned to Samsung that I also have this same issue happen on my girlfriends computer as well so that tells me that it is not a problem with my computer solely. Obviously there is a codec, or file needed to operate Cyberlink, or it is incompatible with something on a number of users computers or something but the bottom line is Samsung leave the customer holding the bag trying to figure this out and that is horrible business. I asked Sara at Samsung for a contact number for Cyberlink and she was unable to do that. She blatently passed the buck and left the consumer holding the weight of this problem. That would be like Ford partnering up with Goodyear Tires, and there being a major issue with the tires, and Goodyear having no number or support to reach them so that the customer is forced to contact Ford and then Ford says, sorry it is not our problem it is the consumers to figure out to take the car to a garage and pay the garage money to have the garage tell the consumer that the tires are faulty. What is up with that? Is it not Fords responsibility that they partnered with a company that was not backing their product? Especially when they company they partnered up with cannot be reached or contacted? In this case Samsung is Ford and Cyberlink Mediashow is Goodyear.
I do not recommend this Camcorder to anyone when the support is absolutely horrible and Samsung will always pass the buck or blame the consumers computer or anything that indemnifies any fault to Samsung.
Shame on them.
Kevin Misch
Waterloo, ON
Canada
thefuture@golden.net