Comcast Email and Webmail problems still an issue
By: Daniel Chubb | July 29, 2008
We reported on May 29th about the Comcast Email service being hacked and their site showed a message “Site Is Under Construction”. This only stayed for a short time and then the service was up and running.
Today we are hearing from PR readers that there are still problems with the Comcast Email and Webmail service.
Below is a comment one PR reader sent in:
I’m in email hell with Comcast right now. For the past two weeks I never know if my sent email is getting to where it’s sent. It leaves but does not arrive.
I’ve spent hours on the phone to Comcast with no answers. Some emails arrive some do not. I can’t believe I’m the only one experiencing this.
Are there still issues with Comcast Email, do you share the same problems as above? Let us know in the comments.
Read other Comcast news here.
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Comcast Email and Webmail Problems
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My problem is receiving emails from outside the US (anyone remember when Verizon did this a few years ago?) Well here we are again. Comcast customer care dept are the worst I have ever encountered and just tell me it isn’t happening so what can they do about it…..
Anyone found a way of contacting Rick Germano SVP of Customer Operations who says on website “your satisfaction is my number one priority”?
I did contact Rick and he does care, but he is not able to do much except massage your ego. He is not too savy on operations, but can look up your comments on his desk top. Maby he could hold a meeting with all of the Comcast tech. reps., and tell them how to treat customers.
I was contacted via phone and via email by a dedicated Comcast Official who stayed with me until we got it solved. It took about 90 minutes but now everything is up an running smoothly again. I am appreciative for that help with problems that took him by surprise as well. There was no virus nor trojan nor worm.
What Comcast is doing and how this may affect you:
Note: this applies is if you are NOT on a blacklist, usually from the result of spam complaint. This is just if you use Comcast as your ISP and use other email addresses, such as ones set up for a website that you either own or are part of.
If you send/receive any emails using email accounts other than your *@concast.net address there is a very,very good chance that your email will not be delivered to a comcast client.
Free email hosting accounts such as gmail and hotmail are generally excluded UNLESS you send messages using these email addresses through a non webmail base such as Outlook or Outlook Express. If this happens your emails will be filtered.
My emails were being blocked from being sent to any comcast email accounts as well as any email (coming or going) was being deleted if it had a link in it which was on any blacklist. This is probably a good thing for the average user but these blacklists sometimes included places like ebay, youtube and even paypal. But I track down and report spam sites, so I found my complaints not being delivered to government agencies as they contained spam related links.
Here is the actual response from Comcast when I first inquired as to why none of my emails were being delivered:
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Your request for IP block removal has been denied for the following reason:
- You have been blocked from emailing the Comcast network because we have determined that you are sending email from a dynamic/residential IP within the Comcast domain. Comcast does not allow subscribers to send email from a mail server other than smtp.comcast.net. All mail should be sent through Comcast’s mail server.
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Comcast refused to remove these blocks as they claimed they were global settings, and the only way I could regain full access to sending and receiving emails was if I upgraded to a business account. The comcast rep informed me the ticket was closed until I told them I was filing complaint with the FTC… and they reopened it.
I just returned from a technology vacation only to be dumped into a living hell with Comcast. I first noticed that I wasn’t getting emails from a friend with an sbcglobal.net account, them it was a vendor with a private domain, (one I had received emails from for the last 4-5 years) flawlessly.
When I contacted Comcast they attributed it to my spam filter. I asked them what the criteria was for spam, who knows, my business might be porn for all they know, (it’s not) but they couldn’t give me the parameters in tier 1 support. They supposedly expedited my incidences but did nothing.
I’m still not receiving emails, it’s not so much not knowing about the ones who actually pick up the phone it’s the ones who might assume that I don’t want to do business and are going somewhere else.
Glad to see this webpage, now I can go back with some ammo, the customer service reps/ techs have their heads in the sand or must just be getting tired of fielding these calls.
Well I thought the problem was fixed, however today something has raised an ugly problem. I cannot download any e-mail, or fwd any email. My wife works with the church and is expected to be able to down load certain material. Today none of that has been able to be accomplished. Maybe I should e-mail Rick again.
The only person I’ve spoken to at Comcast who understands what’s going on is in the Abuse Dept (856 317 7272). As the customer care dept is so useless, they are getting a large amount of the complaints and seem to be valiantly trying to deal with them.
I cannot send email using outlook express from my comcast email accounts to other accounts, gmail, yahoo, etc… There is no bounce back – I send them and they never arrive at the destination.
After upgrading to a static ip address, I thought this would clear up but I still have the problem.
I downloaded eudora and tried using it and it worked. I perfer to use outlook express and do not know what to do next.
Having the same problem as everyone else and am about to go nuts….Spent hours on phone with comcast…they insisted by changing the outgoing SMTP to a smtp.comcast.net and the port to 53 my own company’s emails would be sent. If I do a test in account setting it indicates the email was sent, however, like others the email is never received….I am at my wits end with this situation and hope someone can devised a solution. I am all ears if anyone knows of a better way to manage mulitple email accounts..
I’m having email problems that I noticed yesterday. I was at work and was trying to send an email from my work email to my home email. It bounced back as “undeliverable”, saying that address does not exist. After that, I tried to log on to my email account through the comcast.net site, but I could NOT log in. I got the message “wrong username or password”. I tried many times after that, typing real slow making sure there are no typos, but it was as if my account was deleted.
The weird thing is I tried logging into my secondary account, and it worked fine. I sent an email from my work email to my secondary email, and it worked just fine. So only my main account is down.
I called comcast and the guy said that some server was down, but the people that work on it went home at 5:00pm. He gave me a ticket number and said my problem is noted, and should be fixed within 24-48 hours.
I’m trying to be understanding, but this is my MAIN email account that I use for EVERYTHING. I feel crippled right now. I’m afraid I might be missing important emails.