Comcast Email and Webmail problems still an issue
Filed under: News | By: Daniel
Posted on: July 29, 2008 | 136 Comments
We reported on May 29th about the Comcast Email service being hacked and their site showed a message “Site Is Under Construction”. This only stayed for a short time and then the service was up and running.
Today we are hearing from PR readers that there are still problems with the Comcast Email and Webmail service.
Below is a comment one PR reader sent in:
I’m in email hell with Comcast right now. For the past two weeks I never know if my sent email is getting to where it’s sent. It leaves but does not arrive.
I’ve spent hours on the phone to Comcast with no answers. Some emails arrive some do not. I can’t believe I’m the only one experiencing this.
Are there still issues with Comcast Email, do you share the same problems as above? Let us know in the comments.
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Mark,
I have already been through the Comcast support system and they have not been helpful. My point to this forum was so see what others are going through and see what has worked. All I have gotten from Comcast so far is the lecture about how important customers are but my issues are not resolved.
Chris
Just a bit of follow up tech information for those interested.
One of the previous issues I’ve had with sending email, as it relates to reverse DNS lookup, is that the actual IP address of my SMTP service is not the IP address of the URL/Domain name spelt out in the email address. I receive email through a third party spam service which is being directed toward by changing the MX records at my domain name registrar. The access records at my mail serever had to be altered to accept from only my spam filter. Then, in order to use a proxy system (through a different ISP than Comcast) on my end which would send email from a third IP address, I had to transfer at least one domain name registration to my ISP, so they would return a correct/verified reverse DNS.
Comcast has yet to require such a registration transfer, but email does show in the header information that the IP that I use from Comcast “Could be spoofed”, though I have not had any issues with that notation.
I’ll follow up more specifically Monday morning (in the morrow).
Thanks!
The problems experienced are a result of domains not being registered properly and therefore causing domain look up to be unavailable. This is an indication of spam. Correcting the domain registration can help avoid the problem from occurring.
Helpful information can be found on the following URL:
http://postmaster.comcast.net
Thanks,
Mark C.
Comcast Corp.
We_Can_Help@cable.comcast.com
“The problems experienced are a result of domains not being registered properly and therefore causing domain look up to be unavailable. This is an indication of spam. Correcting the domain registration can help avoid the problem from occurring.”
It’s one indication of spam, but certainly not mutually exclusive. As I said above, the IP which Comast has issued me to use still reports “May be forged” (not “may be spoofed” as I quoted earlier) which tells me that the IP verification process is less than complete.
I assume, then, that Comcast is working on the issues thier customers are experiencing receiving emails because domains are incorrectly registered with ARIN, as suggested above?
Marc C, I’ll initiate specific contact through “We_Can_Help@cable.comcast.com”.
I have been a Comcast subscriber for many, many, MANY years…and I’ve never had as much trouble with my email service as I had in the last 3-4 weeks. At first they were blocking port 25 and telling me that it was a MS Office problem, because I use Exchange as my email application - so they had me change my port number. Comcast often directed me to only use their WEB BASE email application, saying they didnt support Outlook. At least when I had this problem, I could tell my e-mails were not being delivered, as they would never leave my OUT box. But this latest problem is even more disturbing, ALL emails leave my OUT box, but now I’m finding there is no rhym or reason in which ones are actually being delivered. Emails that were always delivered 3-4 months ago are now suddenly not being delivered - there is no pattern - sometimes they reach their receipt, and some times they dont. Receipients are both corporate and private email addresses - originally thought it was something to do with SPAM filter updates on the corporate side, but even that shows inconsistencies - as the delivery into corporate email boxes can vary to the exact same receipient - sometimes they get it, sometimes they don’t. There is definitely something different going on with the management and application process of Comcast E-Mail Service - I wonder if Verizon services are any better…
My Comcast-email delivery problems are very similar to Patty D. above. Some reach the recipients and some don’t to the exact same recipient. Additionally emails sent to me are sometimes deliverd and some not delivered. Emails from International ISPs e.g. UK, France, are most often rejected by Comcast email service.
Comcast email service is definitely not reliable. Note my new gmail address…
I have been having increasing problems with Comcast for 2 years. Overseas customers are not recieving e-mails. Now the problem has spread to the US.
My e-mails are considered SPAM becasue they come out of comcast.net
As a result, we have reosrted to Verizon and believe it or not AOL to assure thast our e-mails are not rejected.
This week I am definitely not recieivng email. Messages sent to my address, and to my son’s gamil account, arrive at his, but are lost in the ether when addressed to me.
I do not need Comcast to protect me from Spam at the expense of losing legiitmate correspondence.
Comcast has lost us at 1 location ($250+/month) and are about to lose us at a second.
This reminds me of AOL when their service dropped to zilch in the 80’s.
Here’s the problem in a nutshell…. for all those that can translate this tech paper.
https://www.kb.cert.org/CERT_WEB/services/vul-notes.nsf/id/800113
Here’s a solution for all those that can find where thier DNS server IP addresses are programed. These are the server IP’s with *issues for the technicians from comcast who are reading this (yet haven’t followed up further)
If you find that your DNS servers are:
68.87.72.130 …. or …. 68.87.77.130
Change them to either:
68.87.72.132
68.87.77.133
…even 68.87.72.133 or 68.87.72.131 seem to report the correct randomness.
If the Comcast techs would like to suggest a different fix for this… or apply the fix to those DNS servers which they have issued for me to record, I’ll be happy to oblige / change back.
I’ll let you know if this allows a corrected reverse DNS, but clearly, certain DNS cache’s have been poisened.
Thanks!
I should have said…. “Here might be a solution…”
More info: http://blog.wired.com/27bstroke6/2008/04/isps-error-page.html
The regional director of public relations assured me last Tues that smartzone e-mail would be back on the air. He missed that by 24 hours and since Thur at best I have been able to get to my e-mail. It seems that the service is down more than up. Then ther was the Tech rep Dan that insisted the problem was with my router for wireless hook up to my Daughter’s PC . I don’t have much respect for any one telling me that, since the network was back up within an hour of our conversation, but only for avery short time and I will not talk with another rep until they insure the problem is thier’s.