Comcast Email and Webmail problems still an issue
Filed under: News | By: Daniel
Posted on: July 29, 2008 | 136 Comments
We reported on May 29th about the Comcast Email service being hacked and their site showed a message “Site Is Under Construction”. This only stayed for a short time and then the service was up and running.
Today we are hearing from PR readers that there are still problems with the Comcast Email and Webmail service.
Below is a comment one PR reader sent in:
I’m in email hell with Comcast right now. For the past two weeks I never know if my sent email is getting to where it’s sent. It leaves but does not arrive.
I’ve spent hours on the phone to Comcast with no answers. Some emails arrive some do not. I can’t believe I’m the only one experiencing this.
Are there still issues with Comcast Email, do you share the same problems as above? Let us know in the comments.
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There is no email outage that I have seen. If you are experiencing this, visit me on Twitter or call 1-800-COMCAST.
Thanks,
Frank Eliason
Comcast
@ComcastCares on Twitter
We_Can_Help@cable.comcast.com
I and many others I know are having serious problems - lost mail, password problems.
Good luck getting help at 1800Comcast. You might as well dial 1 800 GO2-HELL.
I signed up with Comcast in April ‘08 and it seemed to be fast and seemless.
Now it seems slugish and is PAINFULLY frustrating.
When I send email I never know if it is going to arrive or not.
I’ve started saving copys of sent mail so I can open it on the computer where I work and save what I want to my work computer.
Sending to another Comcast customer seems to work fine…
ISN’T THAT FUNNY.
After no problems ever with Comcast e-mail servers, some email from some people to my Comcast addresses bounced on parts of nine days in July 2008 and again on Aug. 1 2008. The bounced messages don’t contain an blocking code; they merely say “delivery failure” and “Failed to connect to SMTP host COMCAST.NET because SMTP Protocol Returned a Transient Error.”
Tier 1 support at Comcast has been useless, and I can’t get through to Tier 2. The problem has been happening most frequently on Fridays and weekends; I think some e-mail addressed to my Comcast addresses is going to a Comcast e-mail server that is somehow corrupted or overloaded. It takes about 12 hours for the delivery failure message to come back.
All of my e-mail accounts are set up correctly. The problem isn’t on my computers or my settings. I know about the problem because I can see by looking in my computer at work that some e-mail arrives there and is sent on to my Comcast addresses (I have an agent set up to forward my mail to me) but comes back to my work inbox with the delivery failure error. People have also told me that messages sent to me are not being delivered.
Comcast–if you’re out there, you’re about to lose a longtime, loyal customer unless you fix this problem.
Dear Joan, I am from the Netherlands and I have the same problem. I have some friends in Clovis CA. Every time I send them an e-mail I have two messages: first of all a Delivery Status Notification, delivery has been delayed. And a few hours later”could not deliver the message in the time limit specified. I send the mail from my account hetnet.nl. If I send the message by Hotmail there are no problems. Have your problems been solved now and if yes, how did yo do that ( soory for my English!!) Best regards,
Jan van Zwetselaar, the Netherlands
I have 2 computers at home, 1 pc and 1 laptop both with the same email address ……….
I DO NOT receive all emails on both computers.
Why??
Also Comcast Web Mail shows I have NO emails……… either in my inbox, or anywhere else, and no addresses………..
Why??
On Thursday 8.7 one of my users began getting emails sent back after the mailerdameon held for redelivery (4-5 hour) to any of her “user”@comcast.net customers. We have been experiencing this now for three days. Any comcast.net email address is eventually failing to be delivered.
We are sending from in the 60614 area code…. Lincoln Park, Chicago, We are using a comcast business internet cable service to send through. We have no other external email users with the same failures… only comcast.net users. I do see that the comcast “network health” section on the comcast.net website shows that comcast.net is reporting an outage alert, however I can’t extrapolate if that would affect email delivery.
I’ll be opening a trouble ticket with to my account rep, but since we send through a business account that won’t be possible to do so until Monday morning.
BTW - If you’re a comcast tech reading this you may want to inspect your DNS servers to see if you suffered the same fate that ATT’s DNS servers did for an evening last week…. something that may be effecting DNS reverse lookup.
Just a thought
I have Comcast SmartZone. The name does not describe what it is. Once you are put into this email you are stuck. They have no idea what they are doing and provide conflicting information. Apparently they work on the servers between noon and midnight. They tell me everything is fine and lead me to believe it is me or something strange with my particular email as my sons email is fine. I have had delayes in receiving email between 2 and 24 hours. Nothing is consistant in their servers. I am very disappointed in Comcast email. One of their own people said we shoul dnever use an ISPs email but use a free email….hmmmmmmm. I am so relieved to know others are having issues. Thank you
Thank you for bringing this to our attention.
On behalf of Comcast, I would like to apologize for the inconveniences we may have caused. Please send your account information at We_Can_Help@cable.comcast.com so that we can take a closer look into this.
Best Regards,
Mark C.
Comcast Corp.
We_Can_Help@cable.comcast.com
Mark C at Comcast, please read this entire post and tell Frank Eliason at Comcast about it. I posted a few days ago about my problem receiving mail at Comcast from some senders, particularly my employer. It turns out that my employer has recently been unable to e-mail its customers, sales people, and others who have Comcast addresses. This was a giant problem. My employer worked with Comcast techs on this problem all day Friday and they figured out that the problem was that the information on the American Registry for Internet Numbers was incorrect for my employer’s domain (name server information old and network information old).
It seems that Comcast uses ARIN to validate mail servers and apparently a configuration that Comcast implemented Aug. 1 will not allow e-mail to pass through Comcast.net until ARIN information is corrected. I don’t know if this is what is causing the e-mail problems for the other people posting here. I believe it explains why I am receiving e-mail at Comcast from most senders but not from some senders. I can’t explain the problem in any depth, but high-level Comcast tech support knows about it. Mark C at Comcast, it would be great if you could check with high-level Comcast tech support and report here if the problem is related to Comcast’s new configuration for validating mail servers and what Comcast is doing about the problem. More broadly, it would be very helpful if Comcast would send an e-mail to its customers and let them know about the problem and what it is doing about the problem so people don’t have to waste their time calling Tier 1 support like I did. Of course, this suggestion presumes that the problem for other users is indeed the new configuration with ARIN to validate mail servers, but that makes sense to me.