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Apple’s Steve Jobs is involved in MobileMe problem

Apple’s Steve Jobs is involved in MobileMe problem

By: Daniel Chubb | July 26, 2008 | 5 Comments

Steve Jobs involved in MobileMe

When a company gets much larger it can sometimes lose that personal touch it had at the start. Apple has been plagued by problems with its new push data service (MobileMe) and now it’s got “company chief Steve Jobs involved”.

Some Apple users have been suffering during the 14 days since MobileMe launched and things have not got that much better.

It may be late but Apple have setup a dedicated status page that will keep MobileMe users informed of the progress on fixing the new service.

Apple is working 24-7 to improve matters, but they have reported that 1% of the accounts are affected and that “as much as 10 percent of these messages delivered between July 16th and July 18th will have been lost”. That’s a serious issue on its own, its not good losing email under any circumstances.

There will be another update this week that will provide more information on why MobileMe is having problems. We do know that the launch of iPhone 2.0 firmware and iPhone 3G had caused a massive surge of data traffic. Apple did not anticipate this load.

You can read more details on the MobileMe email support article and Apple Insider. Also view more iPhone 3G news here.

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  • Norm Margolus

    The status message from Apple, at “http://www.apple.com/mobileme/status/”, says that the problem affects 1% of the accounts and, for *those* accounts, 10% of the messages receive between July 16 and 18 were lost. This is serious, but you made it sound like 10% of *all* messages in all accounts had been lost.

  • http://mercergarden.com Roger Mercer

    The 10 percent of e-mail that’s lost applies only to the 1 percent of MobileMe subscribers who are affected by the outage. Read Apple’s statement again and you’ll see that you lifted a quote that gives an incorrect number when you leave out the context.

    It sounds from what you said that 10 percent of all e-mail could be lost. It’s only 10 percent of the e-mail of the 1 percen who haven’t had access, the way I read it.

    Thanks,

    Roger

  • jsk

    Been a member since iTools. Never got the apology email or the 30 day extension. I wasn’t affected in the same way as the 1%ers (from the complaints online I find that number too small to be believed). Too bad this “status” page doesn’t reflect ANY of the many, many other problems MobileMe users are experiencing (billing – not allowing users to enter CC info to multiple and excessive charges for the same thing, account transitions, missing features that were described at length online and at the WWDC, buggy behavior, log in problems, etc., etc., etc. …). I don’t think Apple has ever bunged up anything as badly as this before. (I should know, I’ve been a Mac user since 1987.)

    P.S. Companies are singular entities, not plurals. As in: Apple Computer has, NOT Apple Computer have.

  • Bill

    Sure, Apple has fallen flat on this one, but anyone who relies exclusively on a remote mail server for message storage is playing Russian roulette.

    Use your backups, folks (and if you’re a Mac user, Time Machine is your savior.)

  • Ezra Franks

    This MobileMe SNAFU is simply rediculous. I have been an Apple user since 1982 when I used an Apple II to type simple commands in Basic. Probably built in Steve Job’s garage.

    I was perfectly happy with the previous version and don’t give a rats-ass about Ipod Iphone Ilife upgrades. I paid for a known quantity and now its been changed and I had no opportunity to opt out.

    Ever heard of Beta Testing? I am losing money every day while this thing doesn’t work.

    Nobody offered me any 60 days free service