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No Access SSL iTunes Problem: iPhone 2.0 Update

By: Daniel Chubb | July 11, 2008 | 23 Comments

SSL iTunes Problem iPhone Update

We are hearing of massive problems in updating the iPhone firmware to iPhone 2.0, users are getting a message that tells them of an SSL error, no secure connection.

Our readers were reporting of connection errors to iTunes which would obviously be because of the overwhelming demand to get the software update, but following O2’s problems because of 13,000 orders a second, you would expect a computer company like Apple to be able to handle this load today.

Users trying to update to iPhone 2.0 are reporting “has been updating, seems to have gone through all the steps successfully, though in iTunes under devices, a window is displayed Accessing iTunes Store for last 10 minutes” and another user said “the iTunes store is timing out when it’s trying to activate the device”.

This is leaving some users in a position where their iPhone has been left like a brick, half installed. The latest problems many people are reporting is along the lines of a secure connection error.

If you want to know how to get through the error, the best advice is to keep trying as you should eventually you get through.

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  • Daniel

    I am similarly stuck in this half-install state, which is a pain in the ass. I put my iPhone into recovery mode manually (turn off, then insert into dock while holding Home button and just keep holding until iTunes starts talking to you) and now it’s downloading the 1.1.4 firmware. Hopefully I’ll get back to 1.1.4 and maybe wait a couple days before upgrading. I fortunately live near an apple store so if I get really f’ed I can go complain and hopefully get a replacement. This is really rather upsetting. Sure I’m a legacy user, but I paid $400 for this thing and haven’t done anything wrong and here we are…

  • http://www.politicalgroove.com Eric

    I am also experiencing this error. Here is the quickest way to keep trying that I have found: Once the error comes up, click OK then click on “Music” on the left and then click on iPhone again and it will automatically try to reconnect.

  • Erin

    I am having this problem. And so, when I try to manually restore the phone, iTunes wants to update it with the old software of 1.1.4. Of course, when I try to do that, I get an error message that it couldn’t be updated. Hmmm, maybe because that software doesn’t exist anymore? What is going on?

  • Mark Olson

    Here we go again, I’m a first generation Iphone user.. Silly of me to think that this would have gone smoothly.. I should have waited through the weekend before attempting. My Phone is sitting on my Desk looking like the paperweight it has become..

  • Jerry

    Mine got thru most of the update and then iTunes displayed a window that says: “We could not complete your iTunes Store request. An Unknown error occured (-9838). Please try again later.”
    So far, no luck. This has left my iPhone unusable.

  • Glenn

    Apple, what have you done!!

    I have always had huge respect for Apple, but now that has just halved. Apple must have known there would be tonnes of strain on their servers with a 200MB+ iPhone update, the new iTunes 7.7 update, and millions accessing the all new shiny AppStore. Naughty Apple, how could you not have been prepared. You have the money, you should have tripled your capacity for a month or so. I now have an iPhone which in completely useless until Apple pull their finger out.

    Get it together Apple.

  • Alex

    Apple should had known thins was going to happend in advacne and prepare of it.

  • David

    Just keep trying, I just finally got through after nearly an hour, but it’s up and running now.

  • Bryan

    Hello all,
    I too, have joined this club. Thanks apple; will this cost half the price tomorrow! Don’t get me wrong, I like to play nasty at times, but two shafts in a row with no healing time, is poor play.

  • Jenny

    I agree, you just have to try a couple of times. I went through after 15 minutes of trying. now I am finally syncing iphone. Let’s see how it goes…

  • Jade

    yeah my iphone is completely useless at the moment to.. the servers are busy and my poor phone only says slide for emergency, i can’t even go through anything great

  • Andrew

    Had the same problem… kept trying. It worked.

    nothing else to report really.

  • Jenny

    Well, now it took 10 minutes to sync my contact. And it just started with my calendar. It seems to me that the syncing process just went slower for the new 2.0 version… Or it’s just me?

  • Jason Lee

    I’m soo Frustrated.. I stayed up really late last night thinking that Apple was going to release early… I finally fell asleep and woke up this morning to find that the 2.0 update was now available.. I started downloading and installing the update about 9:30 this morning, and that’s the last time my phone was functioning… THIS IS SOME BS… I guess I will keep trying.. If anyone finds anything out to resolve.. Please let us know… Thanks guys and girls!!!!!

  • http://www.samsonwebdesign.co.uk Lee

    I’ve been trying to get my phone working since lunchtime (7 hours ago).
    I downloaded the update. It ran through the backup of my phone and then went to install and said iTunes was busy.
    I now have a lovely silver and black bright to call the police on but that’s about it. Guess we just keep trying!!! :-(

  • Velma

    Same here. Did what David suggested. Got connected, sync done, 2.0 installed, all is good!

  • Daniel

    I downloaded the update and when in it installed it my phone stopped working and nowit just ahs a bunch of numbers on the screen and when i try to get onto itunes it says it cant connect..

  • Steve

    Eureka!! It’s worked! 19.25 BST

  • http://www.thenintendomafia.org blackprince97

    Why in the world didn’t they predict this? Way to screw up Apple.

  • Mike

    I havent even been able to try to update…my itunes still tells me that 1.1.4 is still the lastest version. How can i get the update!??!

  • Lamec

    Is anyone else having problems pulling up their music?! I’m getting ! marks next to my songs and iTunes is telling me that it cant locate the original file! This only happened after the update.

  • Clint Jorgenson

    Just downloaded iTunes 7.0, then iPhone 2.0 – I get recovery error (6). I guess I now get to be a apple tester – not what I wanted to do tonight. Vista.sp1, iTunes 7.0.

  • Thomas

    i have the same problem, i don’t know what to do…i can’t work with itunes, it doesn’t let me do anything with the iphone…is there someone who knows how to fix this ?