iPhone 3G Update: Misinformed by Carphone Warehouse

Its unbelievable how you can be extremely prepared when looking towards July 11 and the new iPhone 3G-launch day, only to find out that what you get told is complete rubbish.

We phoned Carphone Warehouse and O2 customer services yesterday and posted information they told us, would you believe after asking if we can upgrade to the iPhone 3G as a Carphone Warehouse customer in store today and being told that its possible, we are now hearing that its not possible.

Although we decided to test out the iPhone 2.0 update on the first generation phone first before deciding to buy iPhone 3G, I did phone Carphone Warehouse and was told I can upgrade in store today.

We have heard from two different people that they have been turned away from Carphone Warehouse today when asking to upgrade and one of them was an existing customer of Carphone Warehouse.

How can Carphone Warehouse misinform people so easy about the iPhone 3G?

This is what one shopper reported to Product Reviews “I have just been to Carphone Warehouse store in Woking and they had some iphones (small number of 16G units and some 8G units). I purchased my original iphone from them but they could not upgrade it to the new 3G phone. I was told I would have to do it on line or at an o2 store (just came from the o2 shop and it had none left). I ended up having to purchase a new phone and intend to contact o2 about the possibility of sorting out the contracts later”.

Have you experienced the same problems with Apple iPhone 3G, being told one thing and then another at a later date?

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