O2 shops confused on upgrading people to iPhone 3G

If you were confused over the upgrade problems the other day on O2’s website, this will be nothing compared to how confused the O2 shops are when you visit them asking questions about upgrading.

Today I decided to visit my local O2 store after trying to pre-order an upgrade for my current iPhone to the new iPhone 3G on the O2 website and hitting nothing but problems, errors and no way of upgrading.

To say the O2 shops have no idea on how existing iPhone customers should upgrade is an understatement and with different O2 stores saying different things, it gets worse.

When I asked a member of O2 staff at a Kent store about upgrading my iPhone to an iPhone 3G, they told me this could only be done online or through customer services. Then I spoke to mark at Phones Review and another O2 store in Hampshire said they got an email today saying O2 will be upgrading iPhone owners on July 11.

I then went back to my local Kent O2 store and they told me that this is not the case with them, that’s after they spoke to their manager and checked emails. So why are different O2 stores saying different things and where does this leave iPhone owners who want to upgrade.

The sales person at O2 said we should be very happy that we get to upgrade to the new iPhone 3G, as we are still in a contract and they are letting us come out early. So lets all say a big thank you to O2 for that honor and how well they are informing us to upgrade, where to do it and how good their system is at getting us upgraded.

Its two days to July 11, O2 stores and Carphone Warehouse stores are telling us they know very little at this time and they cannot upgrade us in store. Well apparently some O2 stores can, just depends which one you ask.

Update:
Confirmed, iPhone 3G upgrade will be in store

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