iPhone owners let down by O2 with 3G pre-orders
July 9, 2008 By Daniel
Filed under Cell Phone Information, Cell Phones
The first day of Apple iPhone 3G pre-orders was a couple of days ago now and what a let down that day was, even more so for anyone that owned an iPhone already.
Thousands of first generation iPhone owners including myself got a text from Apple around 8am on the first day of Pre-orders, the text said it will be a first come first serve basis, so I was there at 8.10am filling out the upgrade form.
As we stated in a previous post, you had to put your phone number in to get an upgrade code and this never came for the first couple of tries.
You were redirected to the start page even after completing the form that asked for bank details, account, address information and some other details.
What made things even worse for existing iPhone owners was the fact that new buyers were reporting to have placed orders for 8GB and 16GB iPhones, while the upgrade section was not working and taken offline.
After iPhone owners called O2, they were told the system will be up and working within a few hours and they were fixing the bug.
By the end of the day and trying at least once an hour, we were all left with a message on O2’s website that said “Due to huge demand for the iPhone 3G, we’re currently out of stock online”.
They then ask for you to come back on the 10th of July, now you tell me how this is fair to existing iPhone owners. As an iPhone owner, I feel let down by O2 and as many other users have who commented on Product Reviews.
Get the latest news in our RSS Feed, Newsletter or follow us on Twitter.
You said you get a text from Apple - do you not mean o2?
It sounds like a pretty poor service from o2 to be honest especially that they were able to get more customers but not keep the existing paying customers happy!
This ‘offer available to new customers only’ rubbish happens far too often in my opinion.
Best of luck on Friday if you try again.