Samsung Blu-ray Consumers Resource Center: Product Information & Tech Support
Filed under: Electronics, High Definition | By: Peter Chubb
Posted on: June 20, 2008 | 1 Comment
Samsung are all about keeping their consumers happy, which is why they have announced the launch of the Samsung Blu-ray Consumers Resource Center. This new service allows consumers to have easy access to all the latest product information, as well as online tech support and firmware upgrades. The support centre will be hosted on the Samsung website: www.samsung.com/bluraysupport.
The site is very easy to navigate and has an excellent FAQ section, perfect if you have a problem and have not been able to get the answer from another source. Samsung Blu-ray Consumers Resource Center, also offers you the opportunity to chat live with a Samsung Blu-ray support specialist. Samsung are offering a weekly topic section where Samsung will offer their perspective on any current Blu-ray issue that has come to light, this is also a great way to give consumer’s more information.
Reid Sullivan, Vice President of Audio/Video & Digital Imaging at Samsung Electronics America, has said “Now that Blu-ray is the future of HD, Samsung recognized the need to develop a single online location where current Blu-ray owners and those seeking out more information, can go to address their Blu-ray needs.” She also added “With answers to nearly every Blu-ray question and access to trained Samsung tech support, we believe the Blu-ray Resource Center will help consumers maximize the performance and potential of their Samsung Blu-ray player pre or post sale.”
If you are the owner of a Samsung Blu-ray player, then you are able to register your product online, this allows you to receive firmware update notifications via email.
Source – Press Release
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Beware Samsung support is atrocious.
December 2007 purchased an item.
March 2008 the item did not function.
Six weeks later repaired
Two weeks later did not work.
They are unable to replace his eight-month-old unit or repair it.
I am now waiting three weeks for arrival of a exchange for a lesser unit.
No one at Samsung knows when this will be shipped