Surfing Costs Business £10.6bn a Year

The average office worker in the UK spends an hour and a half a week of work time surfing the web for personal use, according to research by the CBI.

The findings showed that this is costing the economy £10.6bn a year and while many organisations are supportive of staff visiting non-work related websites, and view it as a motivational perk or a modern-day tea break, others are troubled by the amount of use, or have had to sack staff for serious abuse.

CBI South East Regional Director Malcolm Hyde said: “Employers understand that the Internet has become a part of everyday life and are prepared to be flexible. Many firms feel that, as long as the job gets done, there is no problem with staff surfing for personal use.

“While an hour and a half a week may sound like a lot, it is not always wasted time. Productivity and morale can increase when firms trust staff to use the web sensibly to catch up with friends on Facebook, pay household bills, or search for a cheap flight.

“However, £10.6bn a year is a significant sum and this is an issue that firms need to be aware of. It can become a problem where staff are spending excessive amounts of time online, are downloading porn or software, or are putting the organisation’s reputation at risk.”

The survey of 503 organisations across the country, which together employ over one million workers, revealed that nearly two-thirds (60%) of employers think staff regularly use office time outside of lunch hours and formal breaks to look at non-work sites, like those involving social networking, web email, shopping and holidays.

Employers across the public and private sectors estimate that 4.4% of working time is lost in this way, which accounts to 95 minutes a week, or ten days a year, at an average annual cost of £939 per employee.

Mr Hyde added: “Nobody wants to behave like Big Brother and there is no epidemic of misuse, but there needs to be a bit of give-and-take from all parties. Employers need to decide for themselves what level of non-work surfing is acceptable and then set out clear boundaries.”

Over half of organisations (54%) restrict Internet access at work, although the extent of that control can vary widely. 14% deny access altogether, while a quarter (25%) have no limits on access. The remaining 7% are considering imposing limits on web use.

Organisations, both private and public sector, with 200-499 employees, suspected the highest proportion of working time lost to leisure-surfing (5%), while the lowest rate (2.7%) was reported by those with 5,000 or more staff. This may be because larger firms have clearer usage policies or have installed IT systems that regulate web usage.

A third of respondents (32%) disciplined an employee for Internet misuse during 2007, while 13% took action to dismiss an employee for persistent misuse.
Source: Maxim PR

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