Failure Rates: Xbox 360 16%, Nintendo Wii 3%, Sony PS3 3%
Filed under: Gaming | By: Kerry
Posted on: February 14, 2008 | 21 Comments
As we all know there has been a lot of press about the 360 red ring of death problem and It has been said that the company estimates pinned it at a fairly normal 3%, while some retailers have put the percentage as high as 1/3 of all systems.
SquareTrade deals in selling warranties for electronics, and has amassed their over 1000 warranty purchases to come up with some interesting data.
The findings were a 16.4% failure rate of Xbox 360 systems, versus a roughly 3% rate for the Sony PlayStation 3 or the Nintendo Wii with sample sizes in the high hundreds. The well-known “Red Ring of Death” error accounted for about 60% of those hardware failures, and thus most system-breaking problems are covered by Microsoft’s extended warranty plan.
What do you think?
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16% is much, much too high. I’m still waiting for my third 360 to be shipped back, and I’m pretty pissed. I’m highly considering ditching that piece of junk and playing my PS3 only.
Microsoft needs to do something serious about this, not just drop the failure rate from 33% to 16%. Why does my PC, Playstation 3, PSP, iPod, and laptop run fine when my Xbox craps out three times in less than a year?
Currently on my 3rd 360 machine in 13 months due to the red ring, the delay in getting the replacement is the real pain. Now the PS3 is releasing decent games it will beat microsoft due to sheer reliability. Whats the point owning a machine thats in the repair shop half the time.
chalk me up as a dumb buyer, should have bought the Wii and waited for the ps3 price falls.
So these percentages, which are purported to reflect millions and millions of consoles sold by all sorts of retailers to all sorts of consumers all around the world, are based on 1000 hand-picked transaction records from a company that sells third-party warranties to gullible consumers? I give this statistical analysis between a 3 and 16.4 percent chance of being anything other than 100% bulls**t.
It’s true, all allegorical evidence suggests that the Xbox 360 does indeed have a failure rate much higher than the other two consoles have, but I don’t need some bottom-feeding insurance salesman to tell me that. Giving any serious consideration to these useless made-up failure rates would be even more foolish than purchasing a useless fine-print-laden third-party warranty on a product that is already warranted by the manufacturer.
16% lol
wake up, its a much bigger number
Hey I am a big supporter of the Xbox or I was until I had some problems with my Xbox. The first was it would not play GRAW2 and then I got the red ring of death. To be honest this was not what killed it for me. It was the cutomer service they provided or the lack of customer service they provided. I had to call them 5 time and email them twice just to get them to send the box to return the system to be fixed. I was treated as though I did not matter to them, they had made their money and that is all they were interested in. not in helping me solve the issue. I also have a PS3 and I am going to purchanse a Wii. I had wished that I could buy from an American company but they would need to truly take a look at the needs of the concumer first if they want to stay ahead in this game. I am a vet and still serve this country and I think that it is said that our great nation is falling behind in every thing we can do better.
Pass me a hammer!
I was fine with the 360 until mine died on January 4th. I had no video. Got it sent back easily enough through CS and a refurb arrived at my house on 31 Jan. It would not read the games or DVD discs so I sent it back after waiting for my new coffin. It is due to arrive at the repair center on 18 February. They would not even give me expedited shipping on a console that didn’t work and it has been a month and a half since I had a working console, I even bought Rockband for XMAS and can’t play it. That’s BS. I own a PS3 60 GB and I have really started enjoying playing RFOM online and the system is flawless. Watch out Microsoft, your losing another customer. Fix your service and your product or you’ll keep losing more. Has anyone thought about a class action on this problem?
PLAYSTATION3 IS AMAZING
yall nerds get up off ur couch and put up the pokemon cards. if it messes up just send it back and quit comlaining. mine has yet to mess up and i have had it since it came out
I am currently going on my 5th XBOX 360 console. My fourth just conked out on me. So as far as MY PERSONAL FAILURE RATE- 100%. That’s right boys and girls, every one of my XBOX 360 consoles has failed me. Now - add up the cost of the stupid replacement plans, XBOX Live membership and one thing becomes very evident. I SHOULD HAVE BOUGHT A PS3. This all sucks. I have over 20 some odd games for the XBOX 360. That is a significant investment that keeps me locked to the console. But I’m going to cut bait with this one. PS3 Here I come!