Today My Microsoft Xbox 360 Has Red Ring of Death: Glad own Sony PS3 & Nintendo Wii
Filed under: Gaming, Xbox 360 | By: Daniel
Posted on: September 19, 2007 | 76 Comments
After I wrote on the 29th of August about ringing Microsoft about my Xbox 360 and trying to get them to replace before the “red ring of death” problem happens, as they said no I left it on for hours and the 360 did not go wrong.
After that test I believed that not all Xbox 360’s will get the 3 red lights, I thought it was just some that will (Microsoft changed my mind).
Today is the day I got the 3 lights and so called red ring of death, and that was after not having the console on for 2 days and then turning on for 10 minutes it died.
This proves to me that ALL XBOX 360’S will die, they sold me a product that is faulty from day one and will only replace when it goes wrong (they know about these problems and 3 years warranty is just not good enough). Maybe newer ones will not get this.
Who thinks Microsoft should do a Global Recall on all Xbox 360’s?
Forget about writing comments saying (they will not) I know this, but it makes me laugh how Microsoft are allowed to get away with selling a console that has hardware faults…just shows what kind of company they are.
I love the Xbox 360 and the range of games, but the company puts profit and money before the customer and they know they sold us all faulty goods.
Following the 40 minute phone call to Xbox 360 support a month ago (before the problem happened) where I said in my last post “In short they will only repair the 360 if I get the 3 red lights (even after telling them it sounds like a tank and gets so hot”.
So now they will collect and fix for free, but you tell me is it right for them to sell me a product with hardware problems from the start and not recall it?
We as the consumer have to have all the hassle just so they do not lose money; I wish a higher authority would step in.
It was interesting what people said a month ago before this problem happened to me: here
Papalazarou said:
Well unless YOU have the three red lights, they’re not going to do squat to help you for free. Repair time for each 360 can stretch to about 6 weeks, so they probably want to concentrate on repairing the ones that are actually dead as dodos.
And bca said:
Well, this is typical Microsoft procedure. Let the customer do the testing and find the bugs. Get a Wii or PS3.
Well I did get a Sony PS3 and a Nintendo Wii, but as I posted the other day (Lack of Sony PS3 games makes me get my Xbox 360 out) I went back to my 360 because of the lack of games on the Playstation 3.
Today I am now playing back on my PS3 because the 360 is dead…Microsoft you have lost another customer due to your attitude to put profit before ethics.
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Maybe it was not a RRD, there are other reasons like the TV cable could be lose and stuff. The lights are just a message system to help with faults and setup problems
But good to here all is well again.
Also on the Failure of new 360’s I think that they are very different. I have a mate that has a Elite and it is different in quite a few ways. Not just physicaly but the running of the system. It does not get as hot or make as much noise. There will always be problems with any hardware, but the new ones are definatly different.
Also i am starting to think my PS3 is a waste of maney (£500) which is over $1000. Just got HS and I finnished it in 9 hours. It cost me £40……
But the is life….
@ Sam
Well I didn’t know you meant only consoles built in August. Maybe you should have said I don’t think the failure rate is a high for consoles built in August 2007 instead of just saying newer consoles. Considering the newer consoles still have the same 90nm chips and same build as the Elite I supposed they might overheat too.
Well If you are going to backtrack or say you meant to say this or that I guess nothing you say can be incorrect since you can change it.
Doesn’t matter. Still what is the point? Oh yeah…
360’s are crappy hardware, a flaw that will not be corrected probably until the 65nm chips come out which run cooler.
The 3 year warranty covers only RROD not anything else. Your drive goes out, scratches discs, power sources goes bad, Bricks due to an update,etc you are on your own for the bill
The reason why Microsoft can get away with this is because people like you say we will support Microsoft and give them money to give us broken systems. The software is great but it doesn’t matter when the system is in a box getting shipped out to get fixed.
I think you should focus more of your energy getting the things that make you happy fixed than bashing something or someone to make yourself feel better about a system with a high failure rate.
@one
You really must be bored of you PS3 :), if I was you I would buy a 360 (new this months)
then you will have something in your life worth doing…
And to be honest I am happy with my 360, alot more than my PS3. In the long run the RROD may be a good thing as it will stop people modding there 360’s as you can not send them back if you have modded it. That maybe why there are so many software sales…
Also HS is very slow, don’t you think…
As usual you’re completely missing the point either deliberately or out of stupidity.
I Said,
“Microsoft sold 276,700 units in the U.S. just in august, if just 1% of that batch failed that would mean 2,767 consoles”
The month of august is irrelevant, i only used it to show that even with 1% failure rate there would still be 2,767 consoles in 1 month alone breaking and that some of them are going to be turning on the net.
Unless MS become the first company to achieve a zero failure rate, you’re still going to see some new consoles breaking.
HAVE I MADE THIS CLEAR ENOUGH FOR YOU TO UNDERSTAND YET
@Sam
You said new consoles. How am I supposed to know you meant the ones only with the HDMI? Considering nothing is different between the refurb models w/heatsink (that are still RROD) and the ones in the stores with HDMI who is to say that the failure rate is any lower? The design flaw of the 360 that casues overheating has not changed and will not be corrected until the 65nm are installed.
Microsoft sold 276,700 units in the U.S. just in august, if just 30% of that batch failed that would mean 193,690 consoles work.
That would mean that there are enough fanboys to come on the net and say my 360 works and so does my friends so there is no RROD and other fanboys are lying. The RROD people will always be in the minority and people like you will always call them bs or fanboys until it happens to you. The thing is it may never happen to you as its not a 100% failure rate. You won’t be happy until I bring you 83,010 consoles with HDMI and RROD lol.
My point is that you said things that are not true.
Pete says that its been two years since making the console and they have learned nothing. He is saying that even after two years these consoles are still failing for the same reason they have been since day one not including consoles returned due to discs scratching (which is another big problem not as big as RROD though), freezing, power supply over heating, connection issues and just other normal console stuff.
Is the 360 a badly designed bit of hardware? Yes. Can it be fiexed? Yes when the 65nm chips come out that do not produce as much heat. Until then People should yell, whine,scream, email about the console to get it completely fixed since the heatsinks are not doing it.
@Chris
“In the long run the RROD may be a good thing as it will stop people modding there 360’s as you can not send them back if you have modded it. That maybe why there are so many software sales”
So you are saying its better that RROD happens in the long run? Are you for real?. It will not stop people from modding their 360’s. All is does is stop people from playing games. Period. Leave the 360 defense to Sam please.
Hey daniel hope your system gets back pronto.
@One
“My point is that you said things that are not true”
F~*king name one then you idiot.
What is wrong with you and why are you going on about HDMI now, are you hearing voices?
Every single comment i have to try to simplify to a level you might understand and then you come up with some new crazy interpretation of what i said and where the hell did i mention HDMI for christ sake, are you really this stupid or are you trying to wind me up.
When someone blogs that their Elite or brand new or 65nm falcon or 45nm pigeon… RRDs on them it doesn’t prove that Microsoft has not fixed their hardware problems, it only proves they don’t have zero failure rate, RRD is not in it’s self a fault, it’s an indicator that there is a general hardware fault, most electrical products that have LCD dislays show a little error message when there is a fault somewhere in the unit, some have different error codes that tell the manifacturer which component is broken, the 360 red rings just indicate there is a problem somewhere in the console, so if Microsoft brings out a 22nm Parrot model with 0.001% failure rate some people are still gonna be getting RRD and you’ll probablly be there saying “look they still havent fixed the problem”
Please don’t expect any more replies from me as i’m tired of trying to dumb down my posts to a level you may understand only to find you still don’t get the point.
@Sam
“I’ve not seen any evidence that recently manifactured consoles are failing at high rates, the cases we are seeing are generally units purchased early on and in some cases those units have been repaired and failed again but a large number of complaints are bogus and come from fanboys.”
‘The cases are units generally purchased early on that are failing. A large number of those complaints are fanboys.’
If this so I why is the Elite failing at the same rate? Where are all these fanboys making up these bogus claims? Is Microsoft setting aside all that money because fanboys are talking about them on the net?
“Every single comment i have to try to simplify to a level you might understand and then you come up with some new crazy interpretation of what i said and where the hell did i mention HDMI for christ sake, are you really this stupid or are you trying to wind me up.”
Because you said the new 360’s so I assumed the ones with the HDMI.You said:
“I said I’ve not seen any evidence that recently manifactured consoles are failing at HIGH rates so nice try but what i said was not unfactual.”
Ok if you are not talking about Elites or are you talking about the 360’s in the store with HDMI, What 360’s are you talking about?????? You said the new ones so assume you know they have HDMI ports now right?
Since no changes to the hardware has been made to new units until the ones with the HDMI and the Elite model what sku of 360 are you reffering to????
Do you understand that the hardware for the 360 has no major changes to it until the new ones in stores came out an that is they added HDMI and heat sinks? The 360’s that are failing from launch day share the same problem that the 360’s in the store now. added the heat sink helps but they are still failing at a high rate. Where have they fixed the problem Sam? It doesn’t show on the hardware side so is there a magical software called ‘Cool Down’ the game that cools your 360 off?
“If you’re not already getting paid by Sony i think you should drop them a line and get them to bankroll you for all the hard work you’ve put in as i see your PR work all over the net.”
Still wonder where you see me all over the net. I told you I post here and Wired so if those two sites consist of the then you are telling the truth if not then quit the lies.
“because while you’re trolling around the net trying to make converts.”
Have I once said go buy a PS3? Or a Wii? What am I trying to convert you to? I guess I’m trying to convince you to fight for a more reliable 360 but you don’t want that.
I noticed I asked you why do you bash the PS3 when it has nothing to do with the failure rate of the system and you said:
“And if you had read my comment you would know
“I brought up the PS2’s DRE problems not to justify the 360’s failure rate but in responce to another comment that PS3’s reliability would sell more systems””
But yet I asked why your first post @ September 19th, 2007 | 12:21 pm was just bashing the PS3? You still act like you only responded with the PS2’s DRE problems. Your first post bashed the PS3 and I asked what does that have to do with the 360 failure rates? Go ahead scroll up look at your first post. I’ll wait.
Sorry new rules, i don’t do conversations with 9 year old fanboys, have a good life cya.
Ok nuff said. You say things Sam and can’t back it up. Just like a fanboy. Talk trash about things and people. Sell you 360 please and leave the whole video game stuff to people who care about games. Thank you.