An Owners View: Microsoft and Xbox 360 I am sick of them
I have owned the Xbox 360 since they first came out (a long time ago) and although I have never played it more than a couple of hours as I work a lot from home, many of my family members Xbox 360’s are dropping down like flies with the 3 red lights.
First lets make it clear that I do love the 360 and my games collection is over 40 games, but with the thought of it dieing one day when I decide to play it a lot more I decided to give Microsoft a phone call (remember facts are I am seeing problems with my friends and family 360’s).
After 40 mins on the phone where did I get?
In short they will only repair the 360 if I get the 3 red lights (even after telling them it sounds like a tank and gets so hot I cannot let my 4 year old son touch it), but guess what.
They will repair the 360 if I pay them some money (although it does not have the 3 red lights), the lady from Microsoft Xbox 360 support did say she is aware of the problems they were sold with and that’s why they can repair the problem of overheating.
So still on the phone trying to understand that they sold the Xbox 360 to me with an overheating problem, but saying its company policy to only repair after the 1 year warranty if it has the 3 red lights…I WAS SOLD A PRODUCT THAT GETS WAY TOO HOT.
To top this off I also own a Microsoft Racing Wheel which they have issued a recall on because of (guess what) overheating again…now this is funny.
They will recall the Racing Wheel for overheating even though the overheating problem has not happened to me yet, but they will not recall the Xbox 360 for overheating…this is mad.
It must all come down to money, but I feel someone should make Microsoft recall all Xbox 360’s as in my view they sold them with problems of overheating (that’s why it sounds like a tank).
I still love the 360 and the games I have, but think Microsoft should do the right thing.
I own a Nintendo Wii as well and think I am going to move to the Playstation 3 for most of my new game buys (only buying games on the 360 like Halo 3).
Get the latest news in our RSS Feed, Newsletter or follow us on Twitter.
Well unless YOU have the three red lights, they’re not going to do squat to help you for free. Repair time for each 360 can stretch to about 6 weeks, so they probably want to concentrate on repairing the ones that are actually dead as dodos.
well,
this is typical microsoft procedure. Let the customer do the testing and find the bugs.
Get a Wii or PS3.
hahahahahahahahhahaa…. sorry
HAHAHAHAHhahahahahahahahahahahah… sorry
MWHAHAHAHAHAHAahhahahahahaahahahahahha….ha
WHo cares the 360 is the mega drive and the ps3 is the super nintendo,. looks them up on wikipedia
Yea but I can still understand why this guys is mad because they sold him a faulty console that is prone to over heating and like 33% of the consoles do it and it is well known that the 360 has an over heating problem and everyone knows that it is MS’s fault but he still has to pay for it. He has bought a 360 that was guranteed to brake because of the poor way it was built but he has to pay for it.
And the 360 does not just have an over heating problem, it also has a disk drive problem, quite alot of 360s have to be sent back because the disk drive can no longer read or spin the CD (obviously poor manufacturing on MS’s part because still alot of 360’s do it.) But these problems do not get you the extended warranty even though its certain that its MS’s fault. My 360 was well taken care of and then I got the “error please insert this disk into a 360″…(YOU ARE THE 360!!!!!)
I have to admit that I don’t think MS are quite cut out for the video game industry, I mean the only real reason I bought mine was so that I can play halo 3, if that franchise was on another console there would probably be no 360.
You guys are retarded. The thing is still working perfectly. They recalled the wheels because they are SMOKING. If your 360 dies, you get another brand new one for free. Sounds like a good deal to me. All 360’s are eventually going to come with HDMI ports, so when mine dies, I’ll get a free upgrade. My laptop is hot as shit but I didn’t go post a blog about it.
I totally get what your saying being a 360 owner myself i’m always worried that the 3RROD may appear at any time (knowing my luck will be the second i stick in halo 3). But you state “remember facts are I am seeing problems with my friends and family 360’s” and were surprised taht after 40 mins you got no where, well lets be honest what do you expect its not like you phoned up about your console going kaput, you phoned up talked about strange goings on with friends/families consoles! I would assume any company would not be interest in taking that call (not the company itself but the low paid under appreciated call center staff certainly would want to listen to it!)
Well, first off, it doesn’t sound like a “tank” because of verheating, but because of the disc drive because the disc spins 12 times faster than normal.
You can’t really blame Microsoft for some consoles failing. Unlike Sony, they don’t manufacturing or built the parts for their consoles. See, sony is more of hardware company.They usually make hard ware, that’s why they manufacture their own products. microsft is a softwae company. Most of their proucts are are downloaded or on CDs, so they don’t need their own manufacturer because that’s not where their profits came from. That’s why Microsft could not release a smaller version of the original xbox because they were using off-the-shelf parts. This is why Microsft’s hardware might not be as reliable. Also because misrosoft deals with software, their developer tools (tools developers use to make game for xbox) are always much superior to Sony’s. That’s part of the reason many games are first made on 360 and ported to PS3.
Ok, so I am right now waiting on my UPS box to send back the — 5th time replaced — 360 that I just got back on Monday (which this one doesn’t recognize my Hard Drive, thus it being sent back today).
I’m a bit demoralized by this whole process this time, but I babby my 360. Play only a few hours a day a few days a week. Love this system! Just bought BioSHock the day I got it back all ready to play, and I couldnt…that blows!
Yeah its loud and it gets hot, but all these dorks sending in non-broken 360s just to get a new one, is messing with my truly busted repair process.
My bro plays daily for hours on end and nothing. My friends in FL same thing…no issues. Why me?
I got 70 games now, counting the ones I sold off…had my 360 since Nov 22nd, 2005.
No Xbox support issues here to complain about other than, I’ve called them to many times.
I keep all my electronics well ventilated, cords untangled, free of dust, etc… If you’re really worried about getting a different unit even though the one you have is fine, then leave it on all day and block all the vents so that it can break and then ask for a repair.
PS3?? There are so few new games for that platform and many of the ones slated to be released are either delayed or canceled because the cell is too hard to program on. Granted it is the cheapest Blu-Ray player on the market but Sony has not had much luck forcing consumers to accept their proprietary technology (BETA MAX). Since you’re considering buying a PS3, you should trade your Xbox for one of the newer ones with the HDMI port, they have been reported to resolve many of the over heating issues. You will be happily playing Halo 3 with millions of others on Live for years to come.
IF MICROSOFT WAS AS RELIABLE AS SONY I WOULD BE HAVING A 360 BY NOW JUST FOR THE GAMES
IF SONY HAD MORE GAMES I WOULD BE HAVING A PS3 BY NOW
COMMON PEOPLE WHO REALLY NEEDS PS3 TV ANYWAYS
GAMES CONSOLE BOILS DOWN TO 2 THING WAT ARE THOSE?
1. RELIABILITY
2. GAMES
I FOR ONE NEEDS NO BLUE RAY
A GOOD TV, A DVD U ARE SET TO GO
AND THOSE SD CARD COMMON WHO REALLY NEED SD CARD WHEN U HAVE 60GB HDD
DONT CRITISIZE CUZ YALL KNOW AM RIGHT
OR AM I?
ALL I I MEAN IS MS GO BACK TO THE DRAWING BOARD
IF THE CONSOLE IS AS BIG AS A BRICK OR A GRILL
LET IT BE RIGHT
SONY WE OR I DONT NEED NO DVR I NEED GAMES
DO WAT EVER JUST GET THE GAME OUT WHY WILL I WAT TO CHAT WITH MA PS3 WHEN I HAVE A LAPTOP?
WHY WILL I WANT TO WAT TV WIT MA PS3 WHEN WE ALREADY HAVE ON
COMON SONY /COM ON
@bca
Could not agree more with you…
Like when my philips tv disapointment, i never buy a philips electronic again…
Im done with microsoft, we THE COSTUMERS are NOT QUALITY TESTERS.
RRREEECCCAAALLLLLL
@UnrivaledSHOGUN
Are you serious? I don’t understand why people defend the 360 when it known to break. Slam the PS3 all you want but at .02% failure rate and the Wii at .05% the 360’s 33% failure rate is just sad.
@ Daniel
Microsoft will not recall the 360 because if they do they are done. It’s basically like saying our system sucks please don’t buy it to all of America. MS did the clever thing with the 3 year warranty. If you ask anybody they think it just a 3 year warranty that covers everything when it doesn’t. This band aid on things can slow the bleeding while MS starts trickling out the 360 falcon with the quieter chips. That way their failure rate will get better without having to admit their system is a peice of junk. They ruched it out so they can get a year head start and it helped system sales.
Lame. Begging for hits? Are you that desperate?
Microsoft sucks, however the Xbox 360 the most superior console on the market. Now I am no smarter than anyone else but it would seem that if I had a 4year old at home and my Xbox had the capability to harm my child that I would have probably not waited an entire year or more to get the issue resolved. Again not a genius just saying thats what a real concerned parent would do. I got the 360 the night it came out and have had the ring of death twice. Both times Microsoft sent me a brand new console and a free month xbox live the nerve of those A–holes. Xbox360 is a rockstar.
I don’t understand why people are bashing the PS3? The 360 has reliability issues that have yet to be solved. The new ones with the HDMI port still overheat even with the added heatsink. Not until the 65nm chips come out will the overheating problem go away. That is not including the scratching discs problem that has yet to be solved.
Yeah this article was written to get hits and he probably is that desperate but he still has to write something.
If the 360 was a car it would be recalled, if it was a laptop it would be recalled, if it was made by Intendo or Sony it would have been re…… oh wait if it was made by Nintendo or Sony it would just work.
I’ll be honest, I’m on my 5th 360 since launch day. It pisses me off. But, as long as MS will repair my 360 for free, I’m ok with it.
It boils down to the fact that I want to play games like Halo 3, GoW, BioShock, etc. The PS3 doesn’t have them. You can argue hardware all you want, but both systems look (graphically) pretty similar. Games are what matters.
So, my advice, article writer person, would be to either try and fry your 360 so you can get it repaired, or quit complaining about how “almost” broken it is. My computer has the loudest fan in the world, but it works so I’m not going to gripe about it
i went through 4 of them i thought screw u microsoft im getting a ps3 ive never had one problem with it im happy
I bought a 360 before all Microsoft came out and mentione dthat there was a overheating problem, but heard that there were enough issues with them to get the extended warranty. Now Microsoft will cover the bill of fixing it, but I am hoping that mine will dive later this year so I can get a new one from best Buy with the HDMI port on it.
I enjoy my Xbox 360 because of the games, sure I could have got a PS3 but I don’t want a Blu-ray player. I buy a game system for the games that are on it, not what is to come some day. Good thing I have a Nintendo Wii as well… it provides reliability and is starting to come in its own with games like Brawl coming and the recent release of Corruption.
I watch TV Shows, Movies, and I have not turned my Xbox off for 2 weeks, and yes, it still works. I play at least an hour a night and my roomate watches as much of the pay per view stuff to buy another 360. I have been trying to burn the thing into the ground to no avail because Halo 3 is coming and I plan to play it like I have no job or family. Dying on me when I want it the most is not my idea of fun, so I am trying to burn it up. Also it never really gets hot enough so the idea of blocking the fan vents is going into effect tonight I will post the finding here soon.
PS, I enjoy my box more than any other person out therr and yes the software on the console is the killer app. It really is too bad so many people do not go LIVE! The benfits are so great even the if you only go silver. Also if you have an xbox go to xbox.com and check out the contests and game nights, you will be happy you did it will ensure you get more out of your purchase like me.
Please learn how to write.
You write like a fourth grader.
And a liar.
Please learn how to write.
You read like a fourth grader.
And a liar.
Stop complaining, you should’ve gotten an extended warrenty if you expect them to fix it for free after you’ve had it a year.
My own 360 has had to be sent in once (Three Red Lights) so luckily for me it was free. You were just unfortunate to get a faulty one, it happens, deal with it.
Poor Microsoft.
Man I hope they pull back on that 3 year warranty cause of all the douches out there that are trying to break their 360 to get a new one.
Mine break on there own, with no help from me…and that blows…but its to bad that everyone else is taking advantage of the system and making things seem worse than they really are.
Come on already, if you’re such a dork that you try to break you xbox so you can send it back for the hopes of a new one…you should buy a ps3!
I think its safe to say a few people that have posted comments don’t understand how wide spread this is and how annoying it is when you have to send you 360 of to be fixed and wait for AAGGGEEESSS,(and in some cases pay for something that wasn’t their fault that it broke but MSs fault)
People who have said other people brake their 360s so that they can get a new one obviously do not know what is going on. I don’t want a new one I want my one, not brake it intentialy then phone MS and talk to some one you can’t understand and then send your xbox of for like a month or two. Just to get a new one that is exactly the same as the one I intentially broke.
And also you don’t get sent a new one back, you get sent some one elses one that was broken but has now been fixed, no matter if its looks terrible because of the last owner that had it took poor care of it, you get sent some strangers xbox back and not your own. Their not giving out free 360’s ¬.¬
Yes recall, how can a company sell, by their own admission, a faulty product? I’m sure this would’nt happen with any other product no matter how much it could cost the company.
At the last count my clan has had to send back at least 35 360’s which seems somewhat excessive. I’m now on my fifth 360, so cant help but feel like I’m just waiting for this to break too.
Someone please force a recall. Headset too if you can!!
COULDNT AGREE LESS
I’m actually looking forward to my Xbox Breaking so I can get a cooler one. But the problem is that mine is not so bad. I don’t think it’s breaking anytime soon. Does any know if they will replace a Xbox if the Disk tray sticks. Mine sticks when it’s upright and no game is in the machine.
If the tray is sticking, they should fix the problem as long as it is under warranty. It is a defect with the product, just might not be the common factor.
@Sonicguy - I don’t think Microsoft can legally give you some one elses Xbox 360 if you send yours in for repairs. They either need to fix yours or give you a replacement product that is new. Although I am sure among the warranty verbage it most likely says that they can give you a repaired system other than yours though. Since I have never had a problem with mine, and mine seems to be just fine I hope that I don’t have to send mine in only to find out that I get someone elses Xbox 360.
LA,
Ohh no. They have them boxed up and ready to come back as refer-rub-ished…fo sho’!
It comes with a letter, and if you get a new 360 the letter says “To get you back up and playing we have provided you a New Replacemnt Unit…” –huhh huh, I said..Unit!! —
If you get someone elses that has already been jacked up, the letter says “To get you back up and playing we have replaced you’re Unit…” — unit… –
I sent back 4 now, and got 1 new one back. Hate say this though, the 3rd one I got back, was the new one..and actually I think it was the power surge when the power in my house went out and I was playing online that did that one in…it was running so good for months after I got it back…but hey, 3 red lights!
Sorry MS, but I can’t confirm that, just kinda started to freeze up some time after that I noticed, then ka’put!
Anyway. Hope to have mine back by Halo3!!!
Microsoft’s hardware is garbage. I liked them both, and didn’t even play the Gamecube or PS2, but that’s the bottom line. Microsoft’s consoles are unreliable.